Swoon · 21 hours ago
Fraud Specialist
Overland Park, KS
Contract
Hybrid
Entry Level
$19/hr - $21/hr
1+ years expSwoon is seeking a Fraud Operations Specialist to manage and investigate fraudulent activities. The role involves conducting in-depth analysis, customer authentication, and ensuring compliance with fraud policies across all business channels.
ConsultingHuman ResourcesInformation TechnologyLegalStaffing Agency
Responsibilities
Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices
Evaluate fraud trends related to fraudulent orders and identity theft
Perform research and draw conclusions
Research and/or notify appropriate internal staff for customer verification or legal action
Participate in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage
Investigate and respond to fraud escalations
Establish and improve fraud-related process
Identify issues and recommend solutions on team projects
Qualification
Required
At least 1 year relevant experience required
Conduct in depth analysis and/or investigations to identify and manage fraudulent activities
This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels
Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud policies
Evaluate fraud trends related to fraudulent orders and identity theft
Perform research and draw conclusions
Research and/or notify appropriate internal staff for customer verification or legal action
Participate in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage
Investigate and respond to fraud escalations
Establish and improve fraud-related process
Identify issues and recommend solutions on team projects
Company
Swoon
In 2010, Swoon launched an agile, client-focused team that is not only savvy in our core industries but elbow-deep, every day, getting to know the strongest talent in the technology and professional fields.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Andy Baker
Co-Founder and Leadership Advisor
Alyssa Holtz
Client Partner
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