Aventiv Technologies · 18 hours ago
Field Service Technician III
PHOENIX, Arizona, United States
Full-time
Onsite
Senior Level
$27.28/hr - $31.10/hr
5+ years expAventiv Technologies is a leading provider of telecommunications solutions, and they are seeking a Field Service Technician III. The role involves installing and maintaining various telecommunications hardware and providing support to customers, while also serving as a team leader and subject matter expert for the Field Services team.
Information TechnologyMedia and EntertainmentSoftware
Responsibilities
Serves as SME and team leader for an assigned Field Services Team area. Assist Field Service Manager in resolving complex customer issues
Repairs, maintains, programs and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities
Repairs/installs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within an assigned area of responsibility
Maintain and provide operations support for site surveys, pre-bid meetings and/or sales conferences
Gather, update, record, provide data to management and maintain related data and/or statistics
Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information
Troubleshoots situations where standard procedures have failed in isolating or resolving problems while interfacing with many internal Securus organizations, various vendors and contractors for problem solutions
Assist in educating and training Securus customers and field service associates - providing information to various internal departments and following direction given on Securus products & services
Provide administrative services on as needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video per subpoena requirements and testifying in court when required
Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)
Rely on experience / judgment to plan and accomplish assigned tasks / goals
Review and approve site survey and engineering as needed
Additional duties as assigned
Demonstrates proficient skills with telephony–pulling cable, terminating cable, trouble shoot wiring, loading configuration files, install and maintain all Securus equipment
Qualification
Required
High school diploma or GED
Experience in conduit bending (EMT and Rigid)
5 years of installation, repair and maintenance of telecom and networking devices
Experience with internal and/or external training programs and implementation on subject related topics
Experience working with Windows OS, VOIP, Adtran, Fortinet, AOS, Cisco IOS and wireless technology
Telephony experience - including but not limited to: pulling cable (Cat3 & Cat5), terminations (110, 66, Krone, RJ11 & RJ45) up to 100 pair cables and troubleshooting wiring / T1 / CO dial tone problems
Experience and knowledge of network (cat3, cat5, cat6) cabling configuration, troubleshooting and installation standards
Preferred
BICSI Certification
Fiber Certification Microsoft Certifications (A+, N+, MCSE etc…)
Cisco Certifications (CCNA etc…)
Electronics / Electrical Certification/Degree or License
7 years or more of related experience
Wireless technology experience
Fiber termination experience
Previous experience working in law enforcement or correctional environment
Benefits
Health Insurance
401(k)
Disability
Life Insurance
Paid Time Off
Voluntary Benefits
Company
Aventiv Technologies
Aventiv is a diversified technology company that provides innovative solutions to customers in the corrections and government sectors.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-03-28Debt Financing
Leadership Team
Stephanie Anderson
CHRO
Recent News
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