Dermatology Solutions Group LLC · 15 hours ago
Receptionist (Spa)
Panama City, FL
Full-time
Onsite
Entry Level
1+ years expDermatology Solutions Group, LLC provides professional management services to Gulf Coast Dermatology, P.A., a medical practice. The Receptionist (Spa) is responsible for ensuring smooth front office operations and delivering a positive patient experience while assisting medical providers with cosmetic procedures.
Health CareHospitalInformation Technology
Responsibilities
Provides the highest level of customer service
Creates a calm and welcoming atmosphere for patients
Offers patients refreshments and provides patients with any pre-appointment paperwork (new patient paperwork, consent forms, etc.)
Assists and supports providers as necessary
Maintains clean, neat and organized work areas including front desk, waiting areas, and patient treatment rooms
Completes all required facility opening and closing duties
Greets patients with welcoming and positive attitude
Drives daily revenue through assistance of retail sales, up-selling, consultations and patient retention
Sells the consultation to patients over the phone and in person
Manages multi-line phone system and assigned daily work flow
Fully handles patient scheduling process
Strives to achieve high level of patient retention and new patient scheduling
Recognizes visit type and locations by color
Memorizes and utilizes appointment durations and appointment types during the scheduling process
Blocks appropriate resources / equipment during the scheduling process
Conducts patient appointment reminder calls, including reminder of any pre-treatment/appointment instructions
Ensures all patient paperwork is complete, correctly input into eClinical, and scanned into patient record
Sends necessary paperwork to correct departments
Organizes patient photographs
Accurately enters payments, claims and adjustments within eClinical
Enters required billing alerts
Completes Daily Reports and scans them to the correct departments
Balances daily cash
Fills out deposit slips and prepares bank deposits
Makes deposits and completes change requests at bank when necessary
Knowledgeable about current promotional events
Supports spa in-house and off-site promotional events, as required
Attends and participates in any training and educational seminars, as required
Creates and addresses telephone encounters
Escorts patients to treatment rooms and prepares them for cosmetic appointments
Reconstitutes/draws up injectables per provider instructions
Assists medical providers during cosmetic procedures (injectables, lasers, consultations, etc.)
Prepares or assists with inventory, as directed
Qualification
Required
Excellent oral and written communication skills
Teamwork and positive, patient focused attitude
Highly motivated and energetic with a naturally friendly and professional attitude
Demonstrated ability to multi-task, detail oriented, and organized
Ability to effectively communicate with patients, staff, and providers
Outstanding interpersonal skills and works well with patients using tact and diplomacy
Takes direction well and able to implement given direction
Must have a valid driver's license and good driving record
Ability to work independently or within a group setting
Minimum: one year customer service experience
Excellent computer skills; experience with Microsoft Word, Microsoft Excel
Stand for extended periods of time; push, pull and reach; occasionally bend, sit, stoop and stretch
Have full range of body motion, including handling and lifting of patients
Have the hand-eye coordination and manual dexterity needed to operate a keyboard, photocopier, telephone, calculator and medical equipment
Have a normal range of hearing and eyesight to record, prepare and communicate appropriate reports; specific vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus
Occasionally lift and carry up to 30 pounds
Preferred
Associate's Degree
Company
Dermatology Solutions Group LLC
Dermatology Solutions Group is a leading provider of management services and growth resources, partnering with exceptional dermatologists throughout the southeastern United States.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Brooks
Chief Executive Officer
Company data provided by crunchbase