Bestway USA · 8 hours ago
Customer Service Representative - Spanish Bilingual
Chandler,AZ,US
Full-time
Hybrid
Entry Level
1+ years expBestway USA is a company that values diversity and innovation, recognized as one of the top workplaces in Arizona. They are seeking a Spanish Bilingual Customer Service Representative responsible for providing effective customer service and support to both English and Spanish-speaking customers, ensuring accurate information and processing of orders and claims.
ManufacturingPlaystationRecreationSporting GoodsWellness
Responsibilities
Provide timely and accurate information to customers for issuing warranty claim orders, order status, and product knowledge requests in Spanish and English
Process customer orders, changes, and returns according to established department policies and procedures
Provide timely feedback to the company regarding service failures or customer concerns
Execute customer service strategy developed by Customer Service leadership to meet customer expectations and department metrics and goals
Qualification
Required
Fluency in Spanish is required for this position
Ability to read, write, and speak in Spanish at professional and fluent working proficiency
Possess a high attention to detail
Ability to multitask effectively
Strong time management and organization skills
Ability to analyze and problem solve
Excellent communication skills, both verbal and written
Ability to adapt and work with advancing and changing technology
Understanding of customer service, product warranty claims, seasonal business nature, knowledge of outdoor summer product lines
Ability to work as a team
Basic computer skills
Customer service experience with independent sales force
Preferred
1 year of customer service experience in a call center preferred
Benefits
20 days of paid time off annually
14 paid holidays
Contribute thousands each year to every plan's premium
Company
Bestway USA
Bestway designs, develops, and produces outdoor recreational products.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Giacomo Mayer
Chief Legal Officer
Recent News
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2025-02-22
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