Team Cymru · 6 hours ago
Customer Success Engineer
United States
Full-time
Remote
Mid, Senior Level
4+ years expTeam Cymru is on a mission to save and improve human lives by combating cybercrime. They are seeking a Customer Success Engineer to ensure customers derive maximum value from their intelligence solutions through technical support and relationship management.
Cyber SecurityOnline PortalsSecurity
Responsibilities
Lead discovery sessions to assess CTI maturity, technical environment, and business objectives
Identify threat intelligence gaps, pain points, and desired outcomes
Design simple, scalable solutions aligned with customer needs
Deliver technical workshops, solution demos, and strategic presentations
Drive successful PoVs aligned to customer goals and ROI metrics
Ensure integration with SIEMs, SOARs, TIPs and detection pipelines
Provide technical enablement and guidance throughout implementation
Track technical KPIs and provide recommendations for continuous improvement
Own post-sales relationships with key accounts
Develop and track success plans and onboarding journeys
Monitor product usage, identify gaps, and remove adoption blockers
Facilitate QBRs and align on business value realization
Partner with Sales to support upsell opportunities through demonstrated customer value
Collaborate with Product, Engineering, and Support to resolve issues and surface feedback
Contribute to product innovation by advocating for customer needs
Qualification
Required
4+ years in Cybersecurity, with at least 2+ years in CTI-related roles (e.g., SOC, Threat Analyst, Detection Engineering)
3+ years in pre-sales engineering, technical account management, or customer success for enterprise software
Experience engaging with both technical and business stakeholders
Hands-on experience integrating threat intelligence with security tooling (e.g., SIEM, SOAR, TIP)
Strong knowledge of network protocols (TCP/IP, DNS, BGP, HTTP)
Experience with NetFlow/sFlow/IPFIX, detection engineering, and threat hunting
Familiarity with MITRE ATT&CK, intelligence lifecycle, and CTI operations
Basic scripting (e.g., Python or PowerShell) and API familiarity
Excellent communication and presentation skills (written and verbal)
Customer-first mindset with a proactive problem-solving attitude
Ability to lead cross-functional engagements
Comfortable managing multiple priorities across accounts
Bachelor's degree or equivalent experience in Computer Science, Information Security, or related field
Preferred
Cybersecurity certifications such as GCTI, GCIA, CISSP, or vendor-specific credentials
Company
Team Cymru
Team Cymru is an internet security firm that offers research services making the internet a more secure place.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Audax Private Equity
2021-08-04Private Equity
Leadership Team
Tim Jones
Chief Technology Officer
D
Dave Deitrich
Senior Principal Architect
Recent News
Business Wire
2026-01-16
2026-01-16
Business Wire
2026-01-09
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