Fiserv · 21 hours ago
Supervisor Customer Service I - Money Network Call Center
United States
Full-time
Remote
Entry, Mid Level
$46K/yr - $57K/yr
1+ years expFiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Customer Service Supervisor will lead a team supporting the Money Network business, ensuring high-quality customer service and operational excellence.
Financial ServicesFinTechInformation ServicesInformation Technology
No H1B
Responsibilities
Coach, develop, and lead your team through performance feedback, training, and professional growth opportunities—helping each associate bring their best to the job every day
Review performance trends through quality checks and reporting, identifying what’s working and where improvements can be made
Manage workflow and service levels, ensuring daily operations run smoothly and escalated customer concerns are resolved effectively and professionally
Oversee timekeeping and payroll accuracy for your team, ensuring timely and compliant submission
Lead through change, helping your team stay focused and supported as new processes and initiatives roll out
Take on additional responsibilities as needed in a dynamic environment where every day brings new opportunities to learn
Qualification
Required
High school diploma or equivalent required
1+ year of supervisory experience in a call center, customer service, or operations environment
Prior experience in a high‑volume, fast‑paced environment
Experience interpreting data, reporting and using insights to drive performance
Preferred
Familiarity with call center tools and applications such as CRM tools, ticketing systems, QA platforms, and workforce management tools
Prior monitoring of call center metrics, scorecards, and service level objectives
Proficiency with Windows, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), and web‑based applications
Prior leadership, including coaching, team development, and performance management experience
Ability to analyze data, identify trends, and translate insights into actionable improvements
Experience supporting high‑volume customer service or operations environments
Associate's degree or Bachelor's degree — or an equivalent blend of education, experience, and/or military background
Benefits
Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.
Company
Fiserv
Fiserv is a provider of technology solutions to the financial services industry.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.48BKey Investors
BlackBird Financial LP
2026-01-06Post Ipo Equity
2025-04-29Post Ipo Debt· $2.48B
1986-10-03IPO
Leadership Team
Michael Lyons
President and CEO-Elect, Fiserv
Robert Hau
EVP, CFO
Recent News
The Motley Fool
2026-01-23
legacy.thefly.com
2026-01-22
Company data provided by crunchbase