Harbor Freight Tools · 3 hours ago
Manager, Retail Facilities
Calabasas, CA
Full-time
Hybrid
Mid, Senior Level
$98K/yr - $148K/yr
5+ years expHarbor Freight Tools is seeking a Retail Facilities Manager responsible for maintenance and programmatic work for a portfolio of stores. The role involves diagnosing maintenance issues, managing vendor relationships, and ensuring stores meet brand standards while providing exceptional customer service.
ManufacturingRetail
Responsibilities
Diagnose complex problems and projects, communicating with appropriate parties and driving issues to resolution/completion
Analyze data and recommend solutions, procedures, and process improvements
Responsible for execution and establishment of store specific projects against schedule, budget, and scope
Ability to establish strong relationships with customers, business partners and vendors, conveying a sense of urgency and awareness to fiscal impact
Responsible for following up with field teams, vendors, business partners to ensure problems are resolved in a timely manner
Responsible for educating field team on Facilities best practices/CMMS platform to maximize efficiencies and improve customer service
Proactively escalates and communicates critical issues to Sr. Manager and relevant business partners
Ability to understand department and store priorities
Demonstrates ability to support our customers and employees with appropriate professionalism and confidentiality
Perform routine and documented inspections stores assigned, review results with store manager and summarize findings with senior management
Be on call during non-business hours to support store needs
Responsible for problem/project diagnosis, developing resolution with appropriate Business Partner as needed based on severity and complexity
Ensure vendors are given appropriate authorization to perform work in accordance with policies and procedures
Resolve scheduling or other conflicts between stores and vendors
Resolve store complaints to completion including follow up communication
Develop and execute action plans to respond to emergencies situations
Work collectively with Real Estate to address Landlord repair items in a timely manner
Monitor, track, and evaluate the work performance of all vendors to ensure they perform according to the contracted standards, due dates, and cost restraints
Provide onboarding support, mentorship, and development for Facilities Coordinators/Specialists
Drive results by providing strategic directing and leadership to internal and external business partners
Ability to appropriately communicate and otherwise handle controversial and sensitive business information
Contribute to the development of team goals
Budgetary responsibilities including expense control and essential contributor to budget development
Qualification
Required
Minimum High School or GED
Minimum Years of Experience: 5
Maximum Years of Experience: 8
5 Years of Facilities/Construction/Operations &/or Retail management experience
Service industry experience (Retail preferred)
Financial analysis experience is a plus
Proven experience in facilities outsourcing
Ability to set priorities effectively
Ability to self-manage and manage others effectively through remote supervision
Capable of managing multiple projects simultaneously
Strong leadership and customer service skills
Understanding of facility maintenance practices
Knowledge of current trends in the field
Ability to communicate effectively, both verbally and written
Refined critical thinking skills
Effective negotiator and demonstrates ability to influence others
Excellent time management and planning skills, organized with the ability to multitask, exceptional follow up skills and able to meet deadlines
Ability to act methodically, quickly, and professionally in high stress situations
Flexible personality with the ability to deal with ambiguity and to think creatively and provide a continuous flow of innovative ideas and process improvements
Results-oriented. Ability to execute and carry out strategic and operational plans. Able to capitalize on new brand building opportunities, strategies, and objectives
Customer service oriented
Ability to read, analyze, and interpret leases, blueprints, contracts, general business periodicals, professional journals, technical procedures, or government regulations
Facilities Technical Knowledge
Excellent with Microsoft Office applications and database concepts
Must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others
Benefits
Annual discretionary bonus
Comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability
401k plan
Paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays)
Paid sick time up to 80 hours per year unless otherwise required by law
Company
Harbor Freight Tools
Harbor Freight Tools is a leader in providing high-quality tools at the lowest prices in the industry.
10001+ employees
H1B Sponsorship
Harbor Freight Tools has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (2)
2022 (6)
2021 (4)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Jean-Michel Kientz
Chief Technology Officer
Tomas Kokko
EVP & Chief Financial Officer
Recent News
2025-12-03
2025-11-30
vermontbiz.com
2025-11-10
Company data provided by crunchbase