Randstad Digital Americas · 12 hours ago
Project/Program Manager
San Antonio, TX
Contract
Onsite
Senior Level
$63/hr - $70/hr
7+ years expRandstad Digital Americas is seeking a proactive and highly organized Project Manager with a proven track record in improving customer communication. The role involves collaborating with cross-functional teams to translate complex business needs into clear project plans and communicating progress to stakeholders.
Information Technology & Services
Responsibilities
Lead the enhancement of the top 20 call-driving message templates to improve clarity and effectiveness, in partnership with business, content, and experience experts
Oversee the transformation of online document notifications, incorporating personalized and actionable content to drive member engagement, in partnership with business, content, and experience experts
Complete comprehensive member journey mappings for all lines of business products, identifying opportunities for template enhancement or obsolescence, in partnership with design, business, and experience experts
Utilize performance data to inform and update our digital messaging and document standards, in partnership with product teammates and content experts
Measure and report on key performance indicators, including volume of template enhancements and obsoletions, volume of templates sent, CTA click rates, message opt-out impacts, and the number of journeys evaluated, in partnership with product teammates
Qualification
Required
Detail oriented and organized
Project Management: 7+ years of experience managing complex, multi-initiative projects from inception to completion, with a strong focus on Agile methodologies and risk management
Data Analysis & Performance Measurement: 4+ years of experience defining KPIs, analyzing message performance data (e.g., click-through rates, opt-out rates), and deriving actionable insights to drive improvements
Digital Messaging Strategy & Execution: 5+ years of experience developing and implementing digital messaging strategies, including experience with content personalization, journey mapping, and A/B testing for communication platforms
Preferred
Experience in the financial services or a related highly regulated industry is a plus
A strong understanding of user experience (UX) principles as they apply to digital messaging
A passion for data-driven decision-making
Tools: Jira workflow management, microsoft (i.e. excel, PP, etc), box; Jira and analytics a plus
Benefits
Medical
Prescription
Dental
Vision
AD&D
Life insurance offerings
Short-term disability
401K plan
Company
Randstad Digital Americas
Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Graig Paglieri
CEO, Randstad Digital Americas
Pascal de Hesselle
SVP, Executive Client Partner - Technology, Media & Telecom
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