Field IT Support Technician jobs in United States
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cyberThink Inc · 11 hours ago

Field IT Support Technician

positionLittle Rock, AR
timeFull-time
remoteOnsite
seniorityMid Level
money$18/hr - $25/hr
date3+ years exp

cyberThink Inc is seeking a Field IT Support Technician to provide hands-on technical support across statewide operations. The role involves supporting end users, maintaining systems, and ensuring secure data handling while also offering training and compliance assistance.

ConsultingHuman ResourcesInformation Technology
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H1B Sponsor Likelynote

Responsibilities

Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices
Use a device management system to organize and distribute updates effectively and maintain device compliance
Work with the endpoint security team to monitor user accounts and secure the environment
Utilize and train users on a secure file transfer and data sharing platform for the secure transfer of sensitive files and large data sets
Manage user, group, and computer accounts within a centralized directory service
Assist with security awareness training and phishing simulations
Manage support requests and document system configurations using an online ticketing and documentation portal
Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues

Qualification

Field technician supportDesktop troubleshootingNetwork administrationActive Directory administrationCompTIA A+ certificationGoogle Workspace administrationWindows 10/11Mobile device managementCustomer service skillsCommunication skills

Required

3+ years of experience in field technician support
3+ years of experience in desktop and laptop troubleshooting
3+ years of experience in mobile device support
3+ years of experience in network administration and support
3+ years of experience in software installation and maintenance
3+ years of experience in peripheral device configuration
3+ years of experience in help desk/telephone support
Exceptional customer service skills with a commitment to user satisfaction
Strong communication abilities for technical and non-technical audiences

Preferred

CompTIA A+, Network+, or similar IT certifications
Experience with macOS support
Google Workspace administration experience
Experience in government or conservation organizations

Company

cyberThink Inc

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cyber think is a staffing and recruiting company specializing in IT staffing and recruitment services.
dateFounded in 1996
location
Bridgewater, New Jersey, USA
people-size201-500 employees
web-link
http://cyberthink.com

H1B Sponsorship

cyberThink Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (49)
2023 (77)
2022 (122)
2021 (156)
2020 (345)

Funding

Current Stage
Growth Stage
Total Funding
unknown
2025-07-29Acquired

Leadership Team

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Ravinder S. Thind
Founder, President, and CEO
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James Lombardo
Executive Vice President and Founding Partner
Company data provided by crunchbase