Consumer Cellular, Inc. · 13 hours ago
Customer Engagement Supervisor (Inside Sales)
United States-Oklahoma-Oklahoma City, United States-Arizona-Tempe
Full-time
Onsite
Mid, Senior Level
$55K/yr - $77K/yr
1+ years expConsumer Cellular, Inc. is a wireless provider built for Americans 50+, known for its customer service and affordable plans. The Customer Engagement Supervisor is responsible for managing the day-to-day operations of a Customer Engagement Sales team, ensuring goals are met and providing leadership and support to team members.
MobileRetailService IndustryTelecommunicationsWireless
Responsibilities
Manage sales team including setting/achieving sales goals and managing performance
Organize, direct, and monitor daily activities of Customer Engagement Sales members
Distribute workload to team, monitor and review performance, document activities
Monitor sales calls by observation of customer engagement sales member’s demeanor, accuracy of product/service representation, and ability to match the customer to appropriate product/service; provides feedback as needed
Monitor, analyze, and review productivity levels, generate necessary reports to support analysis, provide/recommend corrective actions to assist with increased productivity
Answer questions from team members and provide suggestions as appropriate
Manage timecards, performance reviews, documentation of feedback, maintain records of requests and complaints
Manage workers and resolve grievances; if needed, escalates to management for assistance
Build a strong, high-performing team that enjoys fun and competition and strives to meet/exceed required metrics
Prepare and report any required stats, as requested to monitor the success of the program
Identify areas of opportunity and provide feedback to those impacted
Maintain thorough knowledge and expertise in all offered products and services
Perform Customer Engagement Sales duties as needed
Ability to handle direct calls, emails, and/or chats from customers
Provide service courteously, accurately, and efficiently to team members, co-workers, and customers
Any additional tasks/projects as assigned by the management team
Qualification
Required
High school diploma or equivalent relevant experience required
Inside Sales Leadership skills and experience is required
Experience achieving aggressive sales growth targets
Excellent written and verbal communication skills
Ability to understand and explain technical information to others regardless of skill set
Strong MS Office application skills
Able to work weekends and change schedules to meet staffing demands on short notice
Ability to multi-task and prioritize assigned tasks
Ability to train new staff in all areas as needed and provide a source of knowledge for staff inquiries
Strong communication skills with the ability to adjust communication style to fit the audience
Preferred
Associate's degree preferred
One to three years of supervisory/leadership experience in a fast-paced environment preferred
Benefits
Competitive base pay with potential for shift differential, overtime and bonus pay
Medical insurance (98% company-paid for full-time employee only coverage)
Dental and Vision insurance (100% company-paid for full-time employee only coverage)
401(k) company match of 100% up to 6% of your pay
Discounted Consumer Cellular wireless phone plan for employees
Paid Time Off (PTO) available following a 30-day waiting period*
6 company-paid holidays plus 16 hours of floating holiday accrual per year
Flexible Spending Accounts (FSA) for health care and dependent care expenses
Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
Long-Term Disability insurance (100% company-paid)
Employee Assistance Program (100% company-paid)
Education reimbursement
Employee rewards program
Company
Consumer Cellular, Inc.
Consumer Cellular has more than four million customers nationwide and is a top-rated wireless provider that markets no-contract cellphones and service plans primarily to those 50-plus.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$4.12BKey Investors
HPS Investment Partners
2025-05-21Private Equity· $525M
2025-05-21Debt Financing· $3.6B
2020-12-17Private Equity
Leadership Team
John Marick
Co-Founder & CEO
Elizabeth Hunter
Chief Operating Officer
Recent News
2025-11-03
2025-09-13
Company data provided by crunchbase