Fallon Health · 18 hours ago
NDM Network Administration Specialist
US-MA-Worcester, MA
Full-time
Onsite
Senior Level
5+ years expFallon Health is a company that cares, prioritizing their members' needs and delivering high-quality care. The NDM Network Administration Specialist is responsible for managing and maintaining the user experience for the Fallon Health online provider/sponsor portal, ensuring seamless functionality and data security while collaborating with various teams to address issues and implement process improvements.
FitnessHealth CareMedical
Responsibilities
Administrator is responsible for successfully managing existing and new accounts, assigning permissions and monitoring provider activity in the provider and sponsor portals
Portal Administrator creates and manages key records, including content structure and the accounts of users in our provider portal
This role acts as the primary contact for any issues related to user access and portal functionality within the Fallon Health provider portal for both internal and external customers. This includes tracking issues/defects and identifying trends within the system that are either defects or enhancements
Proactively collaborates with NDM Team to ensure portal remains current and active
Collaborate with Provider Relations on larger scale issues and share trends identified through the portal
Supports escalated Fallon Health and Fallon Health Weinberg portal issues
Ability to complete necessary tasks for NDM associated with the portal and which may be required to keep the portal relevant
Develops and maintains strong partnerships with management at all levels and business units
Investigate program opportunities, evaluate using quantitative and trend analysis methodology
Research and develop opportunities to implement process improvements
Responsible for maintaining training materials
Triage and manage AskFCHP provider mailbox
Respond to portal questions from AskFCHP mailbox
Collaborate with VP, Network Development and Management to develop and maintain a productive relationship with mPulse / Health Trio as it relates to the provider portal
Qualification
Required
Bachelor's Degree or equivalent training
Experience working with cross-functional teams and competing priorities
Rely on experience and judgment to plan and accomplish goals
Proficient in Microsoft Windows based office applications to include Excel, Word, PowerPoint, and SharePoint
Preferred
At least 5 years' experience in healthcare and working knowledge web-based platforms preferred
Experience with eVIPS and QNXT Trizetto platform is desirable
Company
Fallon Health
Founded in 1977, Fallon Health is a community-focused not-for-profit health care services organization based in Worcester, Massachusetts.
1001-5000 employees
H1B Sponsorship
Fallon Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (5)
2022 (9)
2021 (7)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Dorothy Vandette
Manager, CEO Office
Todd Bailey
Senior Vice President, Chief Financial Officer
Recent News
2026-01-09
2025-08-07
2025-06-07
Company data provided by crunchbase