ChurnZero · 8 hours ago
Professional Services Advisor
United States
Full-time
Remote
Senior Level
$90K/yr - $94K/yr
5+ years expChurnZero is the leading Customer Success platform powering retention and growth for the world’s top SaaS companies. As a Professional Services Advisor, you will provide expert guidance and support to customers, ensuring they receive high-quality professional services tailored to their business needs.
B2BEnterprise SoftwareSaaSSoftware
Responsibilities
Lead discovery sessions to assess unique customer needs and tailor solutions accordingly
Partner with customers to design, implement and optimize customized ChurnZero configurations that align with their business objectives
Generate customized, on-demand reports to provide actionable insights from ChurnZero data
Develop clear documentation, templates, and guides to support customer self-sufficiency with configurations delivered
Manage multiple customer projects simultaneously, ensuring timely delivery and high-quality outcomes
Create and maintain project plans, tracking progress and providing regular stakeholder updates
Design scalable configuration frameworks that can be applied across multiple customers
Collaborate cross-functionally with internal teams to drive customer success and product alignment
Participate in customer Executive Business Reviews with CSMs, demonstrating the value of Professional Services and how it contributes to the customer’s overall success with ChurnZero
Track and log time spent on projects and proactively discuss Professional Services consumption reports with customers to ensure alignment on usage and value
Qualification
Required
5+ years of experience in Customer Success and/or Professional Services, consulting, or solution architecture within a SaaS or technology company
Advanced technical proficiency with ChurnZero and strong knowledge of CRMs (Salesforce, HubSpot, etc.)
Strong communication and project management skills
Ability to think critically and strategically to identify opportunities to optimize customer ChurnZero systems
Ability to use time productively and efficiently using the tools and resources available
Energetic and self-motivated; a team player who is also a proactive and creative problem solver
Ability to work independently and manage a large portfolio of large accounts
Bachelor's degree or equivalent experience in a related field
Company
ChurnZero
ChurnZero is the AI platform and partner for customer growth
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$34.5MKey Investors
JMI EquityBaird CapitalGrotech Ventures
2021-03-04Series B· $25M
2019-04-23Series A· $7M
2017-09-05Seed· $2.5M
Leadership Team
You Mon Tsang
Founder and CEO
Mark Heys
Founder and CTO
Recent News
2025-10-10
Company data provided by crunchbase