Prisma Health · 22 hours ago
Epic App Support Analyst Tier 3, FT, Variable
Greenville, SC
Full-time
Onsite
New Grad, Entry Level
0+ years expPrisma Health is dedicated to transforming healthcare for the benefit of the communities they serve. They are seeking an Epic App Support Analyst Tier 3 to investigate and resolve software problems for Epic systems, maintain clinical documentation, and mentor Support Center staff.
Health CareHospitalMedical
Responsibilities
Responds to incoming support requests via phone, email, and chat
Diagnoses and resolves basic to moderate issues related to Epic applications, including access issues, workflow questions, basic troubleshooting of application functionality, and/or data entry and retrieval issues
Provides guidance and support to end-users on Epic application features and workflows including documentation and tipsheet creation
Documents support interactions and resolutions in the ITSM system
Escalates complex issues as needed
Contributes to the development and maintenance of Epic-related knowledge base articles
Adheres to all relevant service level agreements (SLAs) and security protocols
Performs other duties as assigned
Qualification
Required
Bachelor's degree in a technology or healthcare-related field
Ability to participate in training sessions and stay current on Epic updates and releases
Communication skills
Customer service skills. Ability to effectively communicate technical information to non-technical users
Problem-solving and analytical skills
Ability to work independently and as part of a team
Attention to detail and organizational skills
Proficiency in Microsoft Office Suite
Preferred
One (1) year of experience working with Epic applications
Experience in a Healthcare customer service role
Epic Credentialing in application discipline
Working knowledge of electronic health records (EHR) systems
Company
Prisma Health
Prisma Health is the largest not-for-profit health organization in South Carolina, serving more than 1.2 million patients annually.
10001+ employees
H1B Sponsorship
Prisma Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
CDA Foundation
2024-07-30Grant
Leadership Team
Mark O'Halla
President & CEO
B
Barrett Ludley
Facility Chief Financial Officer
Recent News
2026-01-16
Precedence Research
2025-09-09
Company data provided by crunchbase