Rural King · 16 hours ago
Surveillance Technician Lead
US-IL-Mattoon
Full-time
Onsite
Mid, Senior Level
$18/hr - $20/hrRural King is America’s Farm and Home Store, providing essentials to the communities we serve. The Surveillance Technician Lead supports the Surveillance team by executing advanced surveillance operations, training, systems management, and supervising the team to identify theft and policy violations.
AgricultureE-CommerceFarmingRetail
Responsibilities
Watch Closed Circuit Television (CCTV) systems to identify theft, productivity issues, policy violations, and unsafe conditions
Review video footage of significant events and provide concise summaries to management, legal partners, or law enforcement
Assist associates with retrieving and reviewing video using camera systems
Audit surveillance tools regularly to ensure camera functionality and compliance
Promptly and accurately work through assigned tickets with attention to response goals and deadlines
Escalate complex or time-sensitive issues to the Surveillance Manager
Monitor and assign the Surveillance Technician’s ticket workflow when manager is not present
Serve as the main point of contact with alarm company when manager is not present
Maintain an updated alarm user listing for all store locations and assist associates in alarm access
Input and track theft suspects in the case management platform; flag patterns and link related cases
Maintain the law enforcement portal, identifying where online reports can be filed/updated as needed
Ensure all Surveillance Technicians maintain up-to-date case logs with complete and accurate data
Support with the tracking and dissemination of subpoenas and legal documents in a timely manner
Support legal partners by monitoring restitution timelines, escalating overdue items appropriately
Assist in training new Surveillance Technicians to ensure procedural consistency and operational readiness – adjusting shifts as needed to support this
Support stores and customers with questions regarding store policies and loss prevention procedures
Respond to requests from District Loss Prevention Specialists (DLPS) and store management in a timely and professional manner
Use specialized reports to audit financial transactions and identify discrepancies or suspicious activity
Actively participate in training sessions, workshops, webinars, and other professional development opportunities
Demonstrate and promote Rural King's core values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement
Perform other duties as assigned to support the Loss Prevention department and organizational goals
Qualification
Required
Proficient with Microsoft Office Suite or related software
Excellent verbal and written interpersonal and communication skills
Excellent customer service skills
Strong organizational and multitasking skills, with the ability to manage ticket queues and prioritize assignments
Experience training staff or mentoring within a team
Strong understanding of retail business practices
Excellent negotiation and conflict resolution skills
Demonstrated ability to adapt in a fast-paced environment
Strong analytical and problem-solving skills
Excellent organizational skills and attention to detail
Behavior must reflect integrity, professionalism, and confidentiality
Benefits
401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
Healthcare plans to support your needs
Virtual doctor visits
Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
15% Associate Discount
Dave Ramsey’s SmartDollar Program
Associate Assistance Program
RK Cares Associate Hardship Program
24/7 Chaplaincy Services
Company paid YMCA Family Membership
Company
Rural King
Rural King is America's farm and home store that provides essentials to the communities they serve.
Founded in 1960
10001+ employees
Funding
Current Stage
Late StageLeadership Team
P
Paul Martinson
Chief Financial Officer
Recent News
UPSTATE BUSINESS JOURNAL
2026-01-09
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