Custer, Inc. · 7 hours ago
Corporate Account Manager
Grand Rapids, MI
Full-time
Onsite
Mid Level
3+ years expCuster, Inc. is a premier Steelcase dealership and full-service interior solutions partner. The Account Manager is responsible for driving sales growth, managing client relationships, and ensuring exceptional customer service while achieving sales targets and enhancing client satisfaction.
Furniture
Responsibilities
Achieve and exceed monthly, quarterly, and annual sales targets and quotas
Identify upselling and cross-selling opportunities to maximize revenue potential within assigned accounts
Utilize negotiation skills to overcome objections and close deals effectively
Reduce sales cycles through time management and an assertive closing approach
Serve as the primary point of contact for clients, ensuring clear and responsive communication and excellent customer experience
Build and maintain strong, long-lasting client relationships that drive repeat business
Deliver engaging presentations tailored to client’s needs, highlight product features, services, and value propositions
Address client concerns and objections, ensuring high levels of satisfaction and trust
Maintain accurate records of customer interactions and sales activity logs in CRM software
Track account performance and identify trends to improve customer engagement
Ensure timely follow-ups and documentation of key account interactions
Prepare and present regular reports on account status and sales performance for existing clients to Account Executive and/or Sales Leader
Document key account strategies and provide insights to leadership on client needs
Work with internal teams to ensure seamless service delivery and customer satisfaction
Partner with sales support and project management teams to execute client requests efficiently
Collaborate with internal teams to prepare customized proposals and solutions for clients
Work with accounts receivable team to assist in timely payment collection
Qualification
Required
Proven track record of achieving sales targets
Problem-solving mindset with the ability to think creatively and make informed decisions
Detailed-oriented with excellent organization skills
Ability to multi-task, managing multiple accounts, projects, and deadlines effectively
Excellent negotiation, persuasion and objection-handling skills
Skilled in conflict resolution and managing customer expectations
Proficient in creating and delivering engaging presentations tailored to client needs
Ability to confidently engage with key decision-makers through strong written, verbal, and interpersonal communication skills
Proficient in Microsoft Office, Outlook, Excel, Word, and PowerPoint
Self-motivated, results-driven, and customer-focused
Strong team player with a collaborative mindset
Ability to travel for client meetings and industry events
Bachelor's Degree or equivalent experience
Proven experience in Account Management or Sales, 3-5 years required
Must have reliable transportation
Must have valid driver's license
Preferred
Knowledge of social media platforms for client engagement and research
Experience working with CRM software, Membrane preferred
Benefits
Medical
Prescription Drug
Dental
Vision
Health Savings Account
Life Insurance
Disability and Other Insurance Plans
Paid Time Off
Holidays
401(k)
Short- & Long-Term Disability
Company
Custer, Inc.
At Custer, we believe an exceptional space is the foundation of excellent work.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dave Custer
CEO
Todd Custer
Chief Operating Officer
Company data provided by crunchbase