Manpower San Diego · 22 hours ago
Training Specialist
United States
Full-time
Remote
Entry Level
$27/hr - $33/hr
2+ years expManpower San Diego is seeking a Patient Care Specialist to support daily operations within a patient support and training program. This role involves providing education, coordination, and customer support to patients using a connected medical device platform, blending patient services, customer support, training coordination, and operational support in a remote environment.
Staffing & Recruiting
Responsibilities
Support daily operations of the Patient Care team
Manage inbound and outbound phone and email communication with patients and internal teams
Assist patients with questions related to product training, device functionality, and ongoing use
Track, manage, and update patient training requests from intake through completion
Triage and route customer inquiries to ensure timely and accurate resolution
Deliver high-quality customer service while meeting key performance metrics
Ensure strict adherence to compliance, regulatory, and quality standards
Document all customer interactions accurately in patient records
Use active listening and problem-solving skills to identify and address patient needs
Manage daily flow of training-related communications and requests
Follow up with training staff to obtain status updates as needed
Maintain accurate training staff rosters and records
Support interviewing, onboarding, and hiring processes for new training staff
Assist with weekly payroll processing for training staff
Prepare and distribute monthly program metrics and reports using Excel
Coordinate and support email campaigns
Host or support customer-facing webinars and virtual training sessions (preferred)
Adapt responsibilities as program needs evolve
Qualification
Required
2+ years of experience in customer service, call center, patient services, or healthcare support
Excellent written and verbal communication skills
Comfortable learning and using new technologies and systems
Preferred
Experience hosting online classes, webinars, or virtual trainings
Experienced in medical device training, especially with continuous glucose monitors
Case management or patient coordination experience
Experience supporting patients in a medical device, healthcare, or regulated environment
Strong Excel skills for reporting and metrics tracking
College degree preferred
Company
Manpower San Diego
Actively involved in public policy, workplace issues, and economic development.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase