The South Bend Clinic · 1 week ago
Contents Project Manager
Mishawaka, IN 46545
Full-time
Onsite
Entry, Mid Level
1+ years expThe South Bend Clinic is hiring a Contents Project Manager to lead their Contents Division. This role involves overseeing restoration services, managing a team, and ensuring exceptional customer service while maintaining operational efficiency and quality standards.
Health CareHospital
Responsibilities
Oversee all contents restoration services, including pack-outs, pack-backs, cleaning, storage, and specialty handling
Ensure accurate contents inventories, photos, documentation, labeling, and chain-of-custody tracking
Manage project scope and estimates using SERVPRO systems and carrier guidelines
Coordinate crews, subcontractors, warehouse/storage logistics, and job timelines
Monitor cycle time, quality standards, and operational efficiency from start to finish
Ensure high-quality handling of textiles, electronics, artwork, furniture, and sentimental items
Lead, coach, and hold accountable Contents Technicians and Crew Chiefs
Train team members on packing standards, cleaning protocols, inventory accuracy, and documentation
Conduct quality checks and audit inventory accuracy
Address performance issues with coaching, feedback, and corrective action
Participate in recruiting, hiring, onboarding, and development of contents team members
Serve as the primary point of contact for customers regarding contents services
Set clear expectations and provide professional, proactive, and compassionate communication
Ensure customers feel confident their belongings are protected, respected, and properly restored
Manage customer satisfaction and online review performance
Track contents job profitability
Monitor pack-out to pack-back cycle time
Maintain inventory accuracy rate
Reduce damage/rework incidents
Control production efficiency and labor cost
Support customer satisfaction and service quality
Manage contents equipment, vehicles, supplies, and warehouse organization
Ensure proper storage, labeling, and protection of customer property
Control production expenses and minimize loss or damage risks
Maintain clean, organized job sites and storage areas
Qualification
Required
Valid driver's license
High school diploma or GED
1+ year of leadership experience in restoration, moving, storage, logistics, construction, or related industry
Ability to lift 50 lbs regularly (100 lbs with assistance)
Ability to work in physical environments (attics, ladders, tight spaces)
Preferred
Experience in contents restoration, moving, warehousing, or inventory management
Knowledge of pack-outs, contents cleaning, and storage processes
IICRC Certification (or willingness to obtain)
Strong organizational skills and high attention to detail
Confidence leading teams in a fast-moving, deadline-driven environment
Benefits
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
The South Bend Clinic
The South Bend Clinic operates as a health care facility such as primary & specialty care, immediate care clinic & other related solutions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Shannon Hubler
Chief Operating Officer
Michelle Whitmer
Human Resources Business Partner
Company data provided by crunchbase