Chick-fil-A Corporate Support Center · 1 week ago
Bilingual Customer Support Agent
US-GA-Atlanta
Full-time
Hybrid
New Grad, Entry Level
0+ years expChick-fil-A Corporate Support Center is seeking a Bilingual Customer Support Agent to provide exceptional customer service and support. The role involves resolving customer inquiries, troubleshooting issues, and ensuring a positive customer experience through various support channels.
Customer ServiceFood and BeverageHospitalityRestaurantsSnack Food
Responsibilities
Resolves Customer inquiries (those can be technical or non-technical in nature) via phone, online, or other support channels
Leverages our Customer Support Management system to open case for Customer, research common answers, resolve issues and questions, and document case notes as needed
Uses Customer Service competencies to actively listen, effectively communicate, solve problems, show empathy, and work efficiently in different systems and support channels
Continuously learn and practice customer service skills
Follows standard operating procedures and is empowered to use sound business judgement to determine when exceptions need to be made
Ability to effectively tailor communication style to differing audiences
Manages own workload independently and efficiently
Quickly learns a wide variety of topics and new initiatives to provide Customers with the latest and relevant solutions to their inquiries
Problem solves and troubleshoots a variety of issues, using technology and a myriad of Customer Support systems
Researches and grasps technical and non technical information across multiple tools while talking to Customers
Acquires new skills in technical troubleshooting as necessary
Shares expertise with others as necessary
Maintains relevant Knowledge Centered Services training and certification
Uses knowledge to resolve customer issues and questions, ensuring accuracy and quality of information
Leverages Quality Assurance feedback for personal and professional development
Reviews KPIs as necessary to ensure role performance is adequate and implements improvements as necessary
Qualification
Required
Associate's Degree
Experience supporting customers via phone, online, chat or in-person
Available to attend 8 weeks of training on a fixed schedule
Flexibility to work between the hours of 9:00 A.M. to 10:00 P.M. EST
Successful completion of initial training
Dependable for work schedule
Passion for customer service and ownership of the customer experience until full resolution, excellent emotional intelligence, excellent written and verbal communication skills
Ability to be resilient
Aptitude for acquiring new technical and non-technical skills
Ability to type at least 45 WPM
Bilingual in Spanish and English
Preferred
Bachelor's Degree
0-2+ years Help Desk/Call Center experience
Customer Service experience
Hospitality and/or Chick-fil-A restaurant experience, a plus
Fluent in English and Spanish
KCS Certified
Company
Chick-fil-A Corporate Support Center
At its Atlanta headquarters, known as the Corporate Support Center, Chick-fil-A, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andrew Cathy
CEO
Brent Ragsdale
Senior Vice President, Chief Financial Officer
Recent News
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