Novant Health · 5 hours ago
Patient Service Center Technician I
Wilmington, NC
Full-time
Onsite
New Grad, Entry LevelNovant Health is a healthcare organization committed to providing compassionate care. They are seeking a Patient Service Center Technician I responsible for pre-analytical collection and processing of laboratory specimens, as well as assisting with patient demographic and financial information.
FitnessHealth CareHospitalMedical
Responsibilities
Team member is responsible for pre-analytical collection and processing of laboratory specimens, to include registration and verification activities
Team member is responsible for gathering and processing patient demographic and financial information, as well as lab order verification and placement
Team member performs EKGs as appropriate in the NH Laboratory Patient Service Centers
Team member validates and processes specimens delivered by both patients and clients, facilitating timely and appropriate specimen preparation for transport to the testing laboratory
Cross training required in multiple access points
Team member must be able to make decisions and solve problems
Team member will assist in the evaluation of new/modified techniques when required
They will advise and assist in the orientation and training of other personnel on equipment and software, as necessary
Qualification
Required
High School Diploma or GED, required
PBT or MLA (ASCP, ASPT, AMT, NHA) (Phlebotomy/Medical Laboratory Assistant certification must be obtained within 12 months of hire. Failure to do so will result in termination of employment.), required
Knowledge of current medical terminology to perform full range of laboratory tasks and communicate with medical staff regarding laboratory procedures
Sufficient knowledge of terminology and computer skills to interact with Novant Health's broader patient access team to ensure accurate billing procedures
Skill in anticipating and reacting calmly to emergency situations
Skill in organizing and prioritizing work in a stressful environment with changing priorities
Skill in establishing and maintaining effective working relationships with patients, medical staff, hospital staff, and the public
Ability to follow written protocols
Ability to work both independently and as a team
Ability to maintain confidentiality
Excellent interpersonal and communication skills; competency in customer relation skills
Must be able to interact with individuals of all cultures and levels of authority
Ability to travel to multiple facilities as needed
Preferred
Relevant experience in a related healthcare or customer service setting, preferred
CMA, preferred
CNA, preferred
Company
Novant Health
Novant Health is a four-state integrated network of physician clinics, outpatient centers and hospitals.
Founded in 1997
10001+ employees
H1B Sponsorship
Novant Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (13)
2023 (13)
2022 (10)
2021 (17)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Betsy Walsh
Senior Vice President Joint Partnerships
Andrea M. Areskog
Vice President, Corporate Strategy & Development
Recent News
2025-11-08
Sports Business Journal
2025-10-21
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