CareDx, Inc. · 21 hours ago
Associate Director, Product Lifecycle Management
Brisbane, CA
Full-time
Onsite
Lead/Staff, Director/Executive
$165K/yr - $215K/yr
5+ years expCareDx, Inc. is a leading precision medicine solutions company focused on transplant patients and caregivers. They are seeking an Associate Director of Product Management to enhance order-to-report processes for laboratory testing services, driving customer satisfaction and operational excellence.
BiotechnologyHealth CareHealth DiagnosticsInformation Technology
Responsibilities
Strategic Leadership: Define and execute a clear vision and strategy for the future state of the company's order-to-cash processes, ensuring alignment with the company's overall objectives and customer needs
Process Improvement: Assess and refine the order-to-cash workflow and UX/UI, including ordering portal and EMR, to enhance efficiency, accuracy, and customer experience. Identify opportunities for innovation and leverage best practices to optimize operational performance, develop software requirements specification, and drive prioritization efforts
User Engagement: Actively engage with healthcare practitioners and patients to gather detailed insights and feedback, advocating for their needs within the product and process development. Cultivate strong relationships to ensure our solutions effectively address user pain points
Cross-Functional Collaboration: Work closely with product lifecycle management, engineering, IT, customer service, lab operations, and commercial teams to ensure the seamless integration of improvements and enhancements into existing systems. Facilitate communication to align goals, timelines, and expected outcomes
Performance Metrics: Establish and monitor key performance indicators (KPIs) related to order-to-cash processes, such as customer satisfaction, operational efficiency, and turnaround times. Utilize data-driven insights to inform strategic decisions and continuous improvement initiatives
Qualification
Required
Bachelor or Master's degree in a relevant field
At least five years of experience in customer experience management, specifically related to order-to-cash processes in a clinical diagnostic laboratory or healthcare setting
At least five years of experience in product management for software products
Experience with laboratory workflows and testing services
Strong analytical skills, attention to detail, and experience in process improvement methodologies
Familiarity with UX research, data analytics, and performance measurement in the context of customer experience
Proven ability to influence cross-functional teams and drive results without direct authority
Excellent verbal and written communication skills, with a strong focus on customer advocacy
Familiarity with Confluence, Jira, ProductBoard, Figma/Miro, Lucidchart or similar tools
Benefits
Competitive base salary and incentive compensation
Health and welfare benefits, including a gym reimbursement program
401(k) savings plan match
Employee Stock Purchase Plan
Pre-tax commuter benefits
Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.
Company
CareDx, Inc.
CareDx, Inc., headquartered in South San Francisco, is a precision medicine company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers.
501-1000 employees
H1B Sponsorship
CareDx, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (8)
2023 (4)
2022 (22)
2021 (21)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$574.89MKey Investors
Bristol-Myers SquibbSprout Group
2021-01-21Post Ipo Equity· $164M
2020-06-09Post Ipo Equity· $117.1M
2018-11-13Post Ipo Equity· $52.8M
Leadership Team
John Hanna
President and CEO
Nathan Smith
Chief Financial Officer
Recent News
2026-01-16
2026-01-14
Company data provided by crunchbase