MRI Software · 6 hours ago
Strategic Client Success Manager
Greater Cleveland
Full-time
Hybrid
Mid Level
3+ years expMRI Software is a company that provides flexible, game-changing real estate software. The Client Success Manager (CSM) ensures clients achieve their business outcomes by guiding solution adoption and maximizing utilization while serving as a trusted advisor and primary point of contact for client issues.
Information TechnologyProperty ManagementPropTechReal EstateSoftware
Responsibilities
Ensure clients realize their desired business outcomes with MRI solutions
Guide clients through adoption, onboarding, and success planning, ensuring full utilization of their MRI solutions
Offer actionable advice that enables clients to fully leverage MRI products and achieve strong business results
Deliver relevant insights and guidance to empower clients in optimizing their processes and outcomes with MRI
Track client engagement and risk indicators to address issues before they escalate
Identify growth opportunities for renewals, expansions, and cross-sells
Collect and relay product feedback to inform the roadmap
Generate client advocacy through case studies, references, and testimonials
Share insights on client renewals and churn to shape overall strategy
Keep Account Managers informed of growth opportunities and renewal risks
Act as the voice of the client internally to ensure long-term value realization
Qualification
Required
Bachelor's degree
3–5 years of experience in customer success, project management, or customer service
Exceptional ownership and bias for action – willing to move quickly and decisively with autonomy
Excellent cross-departmental collaboration and stakeholder management skills
Strong critical thinker with tactical and strategic vision
Effective verbal and written communication skills
Proven quantitative and qualitative analytical skills, with a data-driven approach to decision-making
Preferred
Experience supporting SaaS technologies, especially in real estate
Benefits
Medical coverage options and HSA benefit
Competitive 401k plan
Parental Leave Program
20 days PTO plus observed Holidays
16 hours of ‘Flexi’ time a year
Generous Tuition Reimbursement offerings
Flexibility of working from anywhere in the world for two weeks out of the year
Company
MRI Software
MRI Software is a provider of innovative real estate software applications and hosted solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$16MKey Investors
Bregal SagemountHarvest PartnersTA Associates
2021-08-18Debt Financing· $15M
2020-01-15Private Equity
2017-05-24Private Equity
Leadership Team
Patrick Ghilani
Chief Executive Officer
Marc DiCapua
Sr. Vice President, Product Innovation
Recent News
2025-12-25
2025-12-17
Company data provided by crunchbase