brightwheel · 3 hours ago
Onboarding Specialist
United States
Contract
Remote
Entry, Mid Level
$62K/yr - $62K/yr
2+ years expBrightwheel is the largest and fastest growing platform in early education, trusted by millions of educators and families. The Onboarding Specialist plays a key role in supporting and training customers for successful implementation of the brightwheel platform at childcare centers.
EducationPrimary EducationSaaSSoftware
Responsibilities
Assist customers in learning and adopting the brightwheel product for their center
Own a running portfolio of 100+ accounts throughout the 4-12 week brightwheel customer onboarding process
Prioritize accounts upon which to take strategic, timely actions to complete the implementation process
Overcome customer objections to ensure the customer feels confident with the positive change and value brightwheel will bring to their program
Diagnose and resolve technical challenges our customers experience as they get the system configured
Serve as the expert on brightwheel’s technology platform for customers and other cross-functional teams
Collaborate across teams (e.g. Sales and Support) to ensure a smooth customer experience at all stages of the customer journey
Use strong critical thinking and troubleshooting abilities to correctly identify, investigate and resolve technical or usage issues
Continue to sell the value of the software to gain buy-in and trust in brightwheel’s capabilities
Qualification
Required
2+ years of customer success, sales, and/or account management experience
Associate's degree, Bachelor's degree, or comparable professional experience
A proven track record in onboarding new customers is a plus
Comfort with a high-volume funnel that requires careful prioritization to hit ambitious monthly goals
Ability to create urgency and motivate people to launch with brightwheel
Excellent collaboration, organization, time-management, and prioritization skills
Ability to self-manage time-sensitive and detailed tasks to deliver on time every time
Exceptional phone and written English communication skills
Great attention to detail - nothing can slip through the cracks when we're supporting our customers
Patience and empathy while teaching customers or handling tricky customer situations
Comfort with ambiguity, change, and a fast-paced environment that will evolve rapidly
Comfort with working remotely using communication tools such as Slack, Google Suite, and Zoom
Preferred
Bilingual written and verbal communication ability (specifically Spanish) is a plus
Tech-savvy with experience in CRM tools (e.g., Salesforce) is preferred
Company
brightwheel
Brightwheel is a software platform for preschools and childcare providers.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$88.8MKey Investors
AdditionBessemer Venture PartnersNewSchools Venture Fund
2021-02-03Series C· $55M
2020-12-14Series Unknown
2018-10-02Series B· $21M
Leadership Team
Dave Vasen
Founder & CEO
Josh Gartland
CFO
Recent News
Company data provided by crunchbase