Kara · 5 days ago
Assistant Director - Adult Services Program
Palo Alto, CA
Full-time
Onsite
Mid, Senior Level
$74K/yr - $77K/yrKara is a compassionate organization providing support for those navigating grief. They are seeking an Assistant Director to provide operational and administrative leadership for the Adult Services Program, ensuring high-quality support and innovative service delivery.
Health Wellness & Fitness
Responsibilities
Conduct empathetic screenings and intakes, matching clients with support—whether consultations, peer groups, one-on-one sessions, or internal/external referrals
Manage the end-to-end client journey, from monitoring paperwork and digital signatures to coordinating invitations, key communications, and feedback surveys
Partner with the Director to develop and execute innovative training for volunteers and help spearhead the growth of our Young Adult services and other initiatives
Assist with the recruitment, training, supervision, and ongoing support of Adult Services volunteers
Continuously review and streamline program processes to improve operational efficiency
Maintain the integrity of our records management system, tracking client/volunteer data, attendance, waitlists, and service statistics
Provide seamless logistical support for both in-person and online client groups, training, and volunteer meetings
Act as the 'go-to' for technical troubleshooting (meeting room scheduling, Zoom, G-Suite) for our dedicated volunteers and clients
Empower our volunteer base by updating digital resource libraries, managing communications engagement, and providing monthly services tracking and reporting
Work cross-functionally with the Kara team to ensure a cohesive experience across all agency-wide services
Qualification
Required
Education: Bachelor's Degree or equivalent experience
Mission Alignment: Deep commitment to Kara's mission, vision, and the guiding value of compassion
Empathy & Awareness: Client-focused with an understanding of the issues facing adults navigating grief, death and dying
Professionalism: Ability to maintain strict confidentiality with a high standard of integrity and ethics
Command of Language: Strong verbal and written English skills; comfortable with public speaking
Collaboration: Excellent interpersonal skills; a proven team player, team builder, and effective collaborator
Engagement: Ability to outreach and network effectively within the community
Attitude: Maintains a positive attitude, a sense of humor, and delivers service with patience
Organization: Exceptionally organized with strong attention to detail, time management, and planning skills
Problem Solving: Strategic thinker who is resourceful, innovative, and able to problem-solve under pressure
Adaptability: Flexible and creative; able to handle competing priorities with minimal supervision
Growth Mindset: Quick to learn and implement new ideas; possesses the self-awareness to ask for assistance when needed
Experience: Previous background in operational and administrative program support
Software Suites: High proficiency in Google Workspace (Mail, Drive, Docs, Sheets, Forms, etc.), Microsoft Office, and Adobe Acrobat
Virtual Meetings: Expertise in Zoom and Google Meet, including troubleshooting on both PC and Mac
Digital Tools: Experience with cloud-based applications (e.g., client databases, Survey Monkey)
Location: Ability to work onsite daily at our Palo Alto office
Schedule: Ability to work evenings (up to four per month) and weekends periodically
Preferred
Bi-lingual in English and any other language
Experience developing and/or leading group trainings
Experience as a Kara volunteer or similar program requiring understanding of bereavement support structures
Non-profit / Social Services / Health Care experience
Benefits
Group health benefits - medical, vision, dental (employer-paid)
403b and FSA options (employee-paid)
Company
Kara
As a nonprofit organization serving the San Francisco Bay Area since 1976, Kara provides comprehensive grief support, crisis response and education to individuals and communities facing the difficult realities of death and dying.
Founded in 1976
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase