Operations - Production Service Manager jobs in United States
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Authority Brands · 9 hours ago

Operations - Production Service Manager

positionCleveland, OH
timeFull-time
remoteOnsite
seniorityMid Level

Authority Brands is represented by Lawn Squad, which has been serving the local community for over 20 years. The Service Manager is responsible for managing all aspects of Production and Service for customers, cultivating relationships, and ensuring a high level of quality and service is provided to all valued customers.

FranchiseHome and GardenHome ServicesJanitorial Service
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H1B Sponsor Likelynote

Responsibilities

Personnel Management and Development
Safety training and ODA regulation adherence
Regularly evaluate the effectiveness and efficiency of the materials and equipment used
Check Calibration/ Usage Rates used by technicians
Develop procedures to minimize customer complaints
Verify proper application techniques
Inspection and quality reporting
Monitor inventory of products
Vehicle and Equipment Management
Customer Communication
Diagnose and provide solutions to customer complaints
Urgent Resolution of Customer Issues
Customer Service Resolution/ Enhancement Recommendations
Provide personalized, superior customer service to EVERY Weed Pro client
New Customer Growth/Customer Retention
Responsible for achieving personal sales goals
Educate and train staff on how to recommend add-on sales
Be proactive and educate the technician

Qualification

Pesticide knowledgeTurf knowledgeForklift CertificationCustomer service experienceLawn care experienceBasic computer knowledgePersonnel managementSafety trainingLift 50 lbsFast-paced environment

Required

High school diploma or general education degree (GED)
Valid driver's license
Be willing to work Monday through Saturday
Previous lawn care or landscape experience is required
Pesticide and turf knowledge
Be willing to work in various weather conditions (we do not do snow or ice removal)
Must have basic computer knowledge
Be able to lift 50 lbs. or more
Able to work at a fast-paced and results oriented environment
Ability to comprehend and follow procedural manuals, work instructions, and software manuals

Preferred

State of Ohio ODA license a plus
Forklift Certification is a plus
Customer service experience is preferred

Company

Authority Brands

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Authority Brands supports individual franchisee growth through providing strong marketing, technology and operational support.
dateFounded in 2017
location
Columbia, Maryland, USA
people-size501-1000 employees
web-link
https://www.theauthoritybrands.com/

H1B Sponsorship

Authority Brands has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2021 (1)

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
BCI
2022-09-20Private Equity
2018-09-24Acquired

Leadership Team

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Jay Caiafa
Chief Executive Officer
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Recent News

PR Newswire
Authority Brands Hires Steve Clemente as President and COO of Trade Brands
2025-12-15
PR Newswire
Authority Brands Selects 360PR+ to Support Trade Brands Division
2025-12-08
citybiz
Interview with Amy Addington, President & Co-Founder of Woofie’s
2025-11-19
Company data provided by crunchbase