Remote / Offshore Level II IT Help Desk Support Technicians jobs in United States
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K2 Staffing · 4 months ago

Remote / Offshore Level II IT Help Desk Support Technicians

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
date3+ years exp

K2 Staffing partners with U.S.-based clients and is currently seeking Remote / Offshore Level II IT Help Desk Support Technicians. The role involves supporting business desktop and server environments, providing technical support, and troubleshooting for Windows desktop issues among other responsibilities.

Staffing & Recruiting

Responsibilities

Serve as the primary contact for Windows desktop issues
Provide end-user technical support and troubleshooting
Assist with administration and support of Windows Servers
Monitor system alerts and respond according to established protocols
Handle escalated service desk requests requiring advanced troubleshooting
Support onboarding of new users (accounts, access, setup)
Deliver network support across LAN/WAN environments
Install and maintain network hardware
Ensure timely resolution of issues while maintaining documentation standards

Qualification

Remote Monitoring & ManagementNetwork AdministrationWindows Server 2016 & 2019Managed Services Provider experienceCloud-based environmentsCustomer service skillsEagerness to learnWritten communication skillsVerbal communication skillsDependable work ethic

Required

Prior experience working for a Managed Services Provider (MSP) is required
Minimum of 3 years in IT support roles (Help Desk, Desktop Support, IT Support Analyst, Service Desk, User Support, etc.)
Hands-on experience with Remote Monitoring & Management (RMM) tools such as ConnectWise, Kaseya, or Ninja
Familiarity with Professional Services Automation (PSA) / ticketing systems, such as Autotask
Exposure to firewall and network administration (SonicWall, Meraki)
Strong troubleshooting background across networks, servers, and workstations
Experienced in Cloud-based environments
Excellent customer service skills with a professional and courteous approach
Strong written and verbal communication skills, including group presentation experience
Dependable, with a consistent work ethic
Eagerness to learn and expand technical expertise

Company

K2 Staffing

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K2 Staffing has been constructed on one of the most solid foundations in the industry, with roughly 40 years of combined business and recruiting knowledge.
dateFounded in 2019
location
Carlsbad, California, US
people-size2-10 employees
web-link
http://k2staffinginc.com/

Funding

Current Stage
Early Stage

Leadership Team

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Jamen Griffith
Owner/Founder
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Company data provided by crunchbase