GoTab · 10 hours ago
Customer Success Associate - Remote
United States
Full-time
Remote
New Grad, Entry Level
$60K/yr - $65K/yrGoTab Inc. is a Restaurant Commerce Platform that is transforming the restaurant industry with its innovative mobile ordering and payment solutions. They are seeking a Customer Success Associate to manage relationships with restaurants and venues, ensuring successful product launches and providing technical support.
Consumer SoftwareE-CommerceHospitalityMobile PaymentsPoint of Sale
No H1B
Responsibilities
Serve as the primary contact for GoTab restaurants and venues
Establish, grow, and manage relationships with new and existing customers
Act as an advocate for GoTab in each relationship to drive adoption, retention, and participation in new features and products
Coordinate each phase of a successful and timely rollout of product launch
Support and provide technical troubleshooting to GoTab operators where and when needed
Function as a product expert and technical communications resource for clients via support
Support the GoTab technical team, customers, and end-users as needed
Contribute to continuous improvement efforts as relates to product usability and performance based on consumer feedback
Qualification
Required
Normal duties require working on a computer, sitting or standing at a desk, 8 hours per day
Handling POS hardware devices for testing purposes (carrying or lifting up to 5 pounds)
Ability to travel 1-2 times per month to various customers, restaurants, bars, and other venues
Onsite work will require standing up to 8 hours per day
Problem solver and able to work efficiently under pressure
Desire and aptitude for learning deep technical aspects of the GoTab product (background in customer success for SaaS a huge plus)
Excellent communication skills and remote collaboration experience
Excellent organization and time management skills
Curious and comfortable working in an unstructured and entrepreneurial environment
Quick learner with a go-getter attitude
Benefits
Generous vacation policy
Medical/dental/vision insurance
Company
GoTab
GoTab provides comprehensive solutions for retail and restaurant commerce.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$24.2MKey Investors
Truist Ventures
2023-08-01Series A· $18M
2021-12-01Convertible Note· $0.2M
2020-09-16Seed· $6M
Leadership Team
Daryoush Mansouri
Chief Technology Officer
Recent News
2026-01-20
2025-02-13
Company data provided by crunchbase