Kenvue · 18 hours ago
Senior Manager Global Complaints Vigilance(CV) Systems & Trending
Summit, NJ
Full-time
Hybrid
Senior Level, Lead/Staff
$154K/yr - $217K/yr
8+ years expKenvue is a company focused on everyday care and is home to iconic brands such as NEUTROGENA® and TYLENOL®. They are seeking a Senior Manager for Global Complaints Vigilance Systems & Trending, responsible for developing improvements to complaint processing systems, managing staff to resolve complaints, and ensuring compliance with regulatory requirements.
LifestylePersonal HealthWellness
Responsibilities
Lead the development and implementation of global CV systems to ensure alignment with industry trends and best practices
Analyze market trends and emerging technologies to identify opportunities for innovation and improvement
Collaborate with cross-functional teams to drive continuous improvement and optimization of CV systems
Provide strategic guidance and direction to enhance the overall effectiveness and efficiency of CV systems
Stay abreast of industry developments and regulatory changes to ensure compliance and alignment with global standards
Lead the development and implementation of cutting-edge system technology management processes to drive business solutions
Conduct research to identify and implement innovative system technology and solutions
Oversee and execute projects to achieve objectives, track progress, and provide timely status reports to senior management
Manage systems to ensure a continuous supply of products and components that meet established standards and customer expectations
Provide adequate controls and resources across functions to meet project requirements and commitments
Monitor project spending to achieve objectives within the allocated budget
Qualification
Required
Minimum of 8 years experience in a related role, with a proven track record of success in Global CV systems management
University/Bachelors Degree or Equivalent in a relevant field such as Computer Science, Information Technology, or Engineering
Minimum of 8 years experience in the Pharmaceutical, Medical Device and/or Cosmetic product industry
Direct experience in designing quality systems is a must
Preferred
Demonstrated leadership in key enabling functions
Proven track record of driving business growth, development, and innovation
Excellent analytical skills to interpret complex business data and forecast outcomes
Ability to influence decision-making at senior levels within and across organizations
Effective leadership in navigating ambiguity, conflict, and complexity
Exhibit all behaviors of the Leadership Imperatives
Exceptional verbal and written communication skills
Benefits
Competitive Benefit Package
Paid Company Holidays, Paid Vacation, Volunteer Time & More!
Learning & Development Opportunities
Kenvuer Impact Networks
This list could vary based on location/region
Company
Kenvue
Kenvue is a consumer health company that delivers personal health solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.65BKey Investors
Third PointStarboard Value
2025-11-03Acquired
2025-04-25Post Ipo Equity
2024-10-21Post Ipo Equity
Leadership Team
Kirk Perry
Chief Executive Officer and Director at Kenvue
Andrew Stanleick
President, Skin Health & Beauty, North America and EMEA at Kenvue
Recent News
Hindu Business Line
2026-01-22
Benzinga.com
2026-01-20
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