RTX · 6 hours ago
24K Customer Technical Service Principal Engineer - Onsite
US-CT-EAST HARTFORD-ETC ~ 400 Main St ~ BLDG ETC
Full-time
Onsite
Senior Level, Lead/Staff
$108K/yr - $204K/yr
8+ years expRTX is transforming the future of flight by designing and servicing innovative engines. They are seeking a Principal Engineer for the Customer Technical Services team, focusing on managing and resolving technical issues for Hot Section hardware to ensure engine safety and reliability for airline customers.
AerospaceManufacturingSecuritySensorTelecommunications
No H1B
U.S. Citizen Only
Responsibilities
Collaborate Globally: Interface with commercial airline operators, MRO shops, worldwide P&W Field Service Representatives, and airframe companies (Airbus/A220, Embraer/E190) with a focus on Combustor, Diffuser, High Pressure Turbine and Turbine Intermediate Case hardware
Coordinate data development with the PW800 program and in-service engineering teams
Develop Technical Data: Initiate and oversee the creation of Engineering Authorizations (EAs), Special Instructions, Service Bulletins and other maintenance documents to support airline customers
Contribute to updates for Aircraft Maintenance Manuals (AMM), Engine Manuals and Clean, Inspect & Repair (CIR) manuals
Support Critical Operations: Receive and respond to customer technical questions to keep fleets flying and maintain MRO shop throughput
Participate in airline and MRO engine shop customer meetings, conferences, customer council calls as well as releasing All Operator communications and Service Information Reports through development and presentation of relevant engineering material
Interface with Industry Experts: Coordinate and collaborate with the Program Office, Customer Field Directors (CFDs), Component Integrated Product Teams (CIPTs), regulatory authorities, maintenance data authors, field service representatives, Customer Service Managers, Safety Review Board, and program partners to assess, plan and implement technical and logistic fleet management solutions
Drive Continuous Improvement: Implement process improvements to achieve / exceed EagleNet case metrics associated with on-time delivery of technical case responses and Turn Around Time for both AOG and non-AOG events
Qualification
Required
Bachelor's Degree in Science, Technology, Engineering or Mathematics (STEM) field with 8+ years of Engineering experience, or 5+ years with an advanced degree
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
Must be willing to travel to various domestic and international Airline Customers, Partners/Suppliers, Repair, and MRO organizations, typical travel 10-20%
Preferred
Direct knowledge and experience dealing with commercial airline customers & MROs
Working knowledge of PW1500G / PW1900G hot section hardware
Strong communication, interpersonal, time management and organizational skills
Demonstrated technical leadership in engineering continuous improvement
Comfortable with presenting in front of others and dealing with high-pressure situations
Excellent judgment and professional maturity with the ability to create positive relationships
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Long-term disability
401(k) match
Flexible spending accounts
Flexible work schedules
Employee assistance program
Employee Scholar Program
Parental leave
Paid time off
Holidays
Company
RTX
RTX is comprised of three market-leading businesses – Collins Aerospace, Pratt & Whitney and Raytheon – working as one to answer the biggest questions and solve the hardest problems in aerospace and defense.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.2MKey Investors
LIFT Ecosystem Accelerator
2024-02-22Grant· $0.2M
2019-06-09Acquired
2010-01-14Grant· $3M
Leadership Team
Daniel Conroy
Chief Technology Officer - Digital
Kevin DaSilva
Corporate Vice President & Treasurer
Recent News
bloomberglaw.com
2026-01-22
Business Insider
2026-01-09
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