Nordstrom · 15 hours ago
Senior Operations Manager - Inventory Control & Quality Assurance - Supply Chain - Elizabethtown, PA
Elizabethtown, PA
Full-time
Onsite
Mid, Senior Level
$80K/yr - $136K/yr
4+ years expNordstrom is a leading fashion retailer, and they are seeking a Senior Operations Manager - Inventory Control & Quality Assurance to support their fulfillment center team. This role involves maintaining inventory accuracy and quality standards, developing processes, and ensuring operational efficiency in collaboration with cross-functional partners.
E-CommerceFashionRetail
Responsibilities
Assist in the execution of inventory control and quality assurance strategies
Support the development and maintenance of best practices for inventory controls and quality assurance programs ensuring compliance in execution across teams
Help monitor inventory accuracy and quality to/from internetwork buildings and customers
Assist in resolving inventory imbalances between WMS and RMS and accurately assessing defect analysis and solutions
Collaborate with site SC Operational Leadership to resolve identified people, process, and system errors through consultative support, leveraging root cause analysis of unit inaccuracies and quality process audit defects
Coordinate with Internal and External Audit to ensure inventory verification and internal controls are in place, functioning effectively, and accurately tested. Address any failed controls promptly to maintain Sarbanes-Oxley compliance
Act as a key cross-functional partner with building operations and virtual support teams to drive operational efficiency
Consistently demonstrate a high degree of curiosity and understanding of downstream impacts of processes on the broader supply chain network and customer experience
Participate in training and development opportunities to enhance skills and knowledge in inventory control and quality assurance
Drive KPI metrics as well as 4DX and ICQA performance scorecards
Qualification
Required
4+ years of experience in supply chain operations, retail operations, inventory integrity, or quality assurance
3+ years supervisory/management experience
Strong analytical skills with the ability to make data-driven decisions
Excellent communication skills, both verbal and written
Ability to work effectively with cross-functional teams
Proficiency in MS Office suite
A high degree of curiosity and the ability to understand and articulate the downstream impacts of processes on the broader supply chain network and customer experience
Commitment to supporting continuous improvement and balancing speed and accuracy in operations
Willingness to engage in training and development opportunities to grow within the role
Preferred
Knowledge of inventory management systems such as Manhattan WMS, High Jump, or Oracle
Benefits
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
Company
Nordstrom
Nordstrom is an online fashion retailer that specializes in fashion, footwear, accessories, and beauty.
10001+ employees
H1B Sponsorship
Nordstrom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (188)
2024 (231)
2023 (190)
2022 (311)
2021 (280)
2020 (208)
Funding
Current Stage
Public CompanyTotal Funding
$969.45MKey Investors
Ryan CohenEl Puerto de Liverpool
2024-12-23Acquired
2023-02-03Post Ipo Equity
2022-09-16Post Ipo Equity· $294.45M
Leadership Team
Erik Nordstrom
Chief Executive Officer
Alexis DePree
Chief Operating Officer
Recent News
2026-01-23
2026-01-23
2026-01-22
Company data provided by crunchbase