Point Solutions Group, LLC · 4 days ago
IT Support Tech II
Englewood, CO, US
Full-time
Onsite
Entry, Mid Level
2+ years expPoint Solutions Group, LLC is seeking an IT Support Tech II to provide standard desktop support and customer service. The role involves hardware and software setup, network support, and ensuring high levels of customer satisfaction through effective incident resolution and service desk management.
Information TechnologyService Industry
Responsibilities
Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, and other computer-related technologies and peripherals
Provide basic network support ensuring desktop and other networked peripherals full connectivity
Perform preventative maintenance and setup for a variety of computer related equipment and locations, including audio-visual conferencing systems and conference rooms
Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction
Address/resolve IT incidents/service request and/or escalate to the appropriate upper Tier IT teams when necessary; promptly enter / prioritizes/track/ monitor/ update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or SNC personnel "walk-ups"
Support organizational efforts and maintaining policies and procedures in the IT Department
Assist with the creation and maintenance of local site IT systems documentation
Qualification
Required
Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, and other computer-related technologies and peripherals
Provide basic network support ensuring desktop and other networked peripherals full connectivity
Perform preventative maintenance and setup for a variety of computer related equipment and locations, including audio-visual conferencing systems and conference rooms
Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction
Address/resolve IT incidents/service request and/or escalate to the appropriate upper Tier IT teams when necessary; promptly enter / prioritizes/track/ monitor/ update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or SNC personnel 'walk-ups'
Support organizational efforts and maintaining policies and procedures in the IT Department
Assist with the creation and maintenance of local site IT systems documentation
Customer/solution ownership, an overall drive for excellence
Team focused with the capacity for knowledge sharing
Written and verbal communication skills with end users
Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
Ability to understand user and business needs and translate to technical solutions
Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, and other related peripherals
Comprehensive troubleshooting skills of industry standard hardware and software products/services
Associate's Degree in a related field of study with 2 or more years of relevant experience
Higher education may substitute for relevant experience and relevant experience may be considered in lieu of required education
CONFERENCE ROOM SET UP
AUDIO VISUAL
SERVICE DESK
Company
Point Solutions Group, LLC
While it’s good to have a technology department, sometimes you need to call in freaky smart and talented gals, guys and everyone in between as your go-to fixers.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Paige Goss
Founder / Chief Executive Officer
Recent News
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