Sony Honda Mobility of America · 22 hours ago
Senior IT Operations Support Specialist
Culver City, CA
Full-time
Hybrid
Mid, Senior Level
$125K/yr - $135K/yr
5+ years expSony Honda Mobility of America Inc. is a subsidiary of Sony Honda Mobility Inc. focused on innovative electric vehicles. The Senior IT Operations Support Specialist will provide technical support and operational leadership, managing IT support operations and collaborating with IT leadership to improve systems and security practices.
AutomotiveAutonomous VehiclesRecreational Vehicles
No H1B
Responsibilities
Serve as the senior escalation point for complex IT support issues across Torrance and Culver City locations
Provide high quality onsite and remote IT support for executives, engineers, and business teams
Own end user computing environments including Windows 10, Windows 11, and macOS systems
Support and maintain HP and Apple hardware including laptops, desktops, mobile devices, and peripherals
Lead employee onboarding and offboarding processes including hardware setup, account provisioning, and access management
Install, configure, and administer Microsoft Office 365 applications and services
Manage Entra ID user accounts, group policies, device enrollment, conditional access, and identity related issues
Manage and maintain SharePoint sites including permissions, document libraries, basic site updates, and user training
Troubleshoot SharePoint access, sync, workflow, and collaboration issues across departments
Support and improve conference room audio visual systems and collaboration tools
Plan and execute software updates, system upgrades, and device refresh programs
Train employees on collaboration tools and best practices to improve productivity and data security
Develop, document, and maintain IT procedures, workflows, and troubleshooting guides
Partner with IT leadership and cross functional teams on technology projects and infrastructure improvements
Support Office 365 governance, data protection, and security best practices
Monitor IT performance trends and recommend tools or process improvements
Support IT needs for executive meetings, events, and critical business activities as required
Mentor junior IT staff or contractors as the IT function scales
Qualification
Required
Five or more years of experience in IT support, desktop engineering, or similar end user computing roles
Strong experience supporting Windows 10, Windows 11, and macOS in corporate environments
Advanced hands on experience supporting Microsoft Office 365, Entra ID, and SharePoint services
Proven ability to resolve complex hardware, operating system, identity, and application issues
Experience managing user accounts, permissions, and device access policies
Strong understanding of endpoint security and access controls
Excellent customer service skills with experience supporting executive level users
Strong organizational skills and ability to manage multiple priorities independently
Clear written and verbal communication skills with strong documentation practices
Preferred
Industry certifications such as CompTIA A Plus, Network Plus, Microsoft, Apple, or Cisco certifications
Experience using PowerShell or other automation tools for IT administration
Experience supporting collaboration platforms in scaling or startup environments
Experience supporting media, production, or studio style work environments
Experience contributing to IT standards, policies, or security improvements
Benefits
Comprehensive medical, dental, and vision benefits
Flexible Working Policy
Paid parental leave
401k Program
“Take What You Need” time off policy, with a minimum of 15 days off per year, and holiday breaks
Yearly bonuses (subject to eligibility)
Company phone (subject to eligibility)
Company swag
A brand new laptop and monitor
Special discounts on Sony products
Learning and Development quarterly stipend
More to come!
Company
Sony Honda Mobility of America
Sony Honda Mobility Inc. (SHM) U.S. subsidiary It is a sub-organization of Sony Honda Mobility.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase