SUNAYU · 2 days ago
User Support Specialist - Top Secret/SCI
Bethesda, MD, US
Full-time
Hybrid
Senior Level, Lead/Staff
$92K/yr - $167K/yr
8+ years expSunayu, LLC is a premier technology partner to the Defense and Intelligence communities, delivering mission-critical engineering solutions across the nation. As a User Support Specialist, you will play a critical role in ensuring the platform is user-friendly and adheres to IC standards, while collaborating with team members and customers to enhance user engagement and data discovery capabilities.
DevOpsInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Ability to become a POSTMAN power user to support the discovery of critical intelligence insights
Proactively collaborate with POSTMAN team members, customer staff, and IC Users to understand requirements, the novel application and use of technology, and to develop and apply outcome-based approaches
Provide subject matter expertise of platform use and discovery tradecraft, through in-person and virtual customer outreach and engagement
Build professional relationships to enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate relevant data in finished intelligence products
Identify and pursue opportunities to increase user adoption of the POSTMAN software and relevant data
Create POSTMAN training and familiarization material to support Users
Document and communicate user requirements to POSTMAN development teams
Collect and analyze metrics to refine user engagements and improve data discovery
Qualification
Required
An active TS/SCI clearance with ability to obtain a Polygraph
A Bachelors Degree and minimum 8 years of related experience working with, or as, an all-source intelligence analyst. Directly related experience as a military intelligence analyst may be considered in lieu of Bachelors Degree
Experience working with Intelligence Community and Law Enforcement Agencies
Experience with creating user guides and training end users for software platforms
The ability to perform well in a dynamic, fast-paced environment
To enjoy and excel at solving complex problems to support real-world National Security missions
To enjoy working directly with teammates and customers to understand requirements to develop and implement solutions
To be self-motivated, creative, and organized
The ability to clarify and accomplish tasks on time, under limited supervision
The ability to exercise good professional judgement that results in building relationships and negating or resolving problems
Excellent written and verbal communication skills
Preferred
Experience providing technical training for IC tools or technologies
Experience using Elasticsearch/Kibana or data visualization software (Tableau, ArcGIS, Analyst Notebook)
Data analytics experience
Experience engaging with Senior Executive Service civilians and equivalent Military ranks
Experience working Russia, China, Iran, and North Korea issues
High proficiency with Microsoft Office products, Sharepoint, Atlassian Products (Jira and confluence)
Benefits
3 Medical Plan Options
Dental and Vision
FSA, DCFSA, HSA
Life/AD&D Insurance
Short-Term & Long-Term Disability
Employee Assistance Program (EAP)
Training and Educational Assistance
Paid Time Off (PTO)
11 Federal holidays
401k plan with up to a 6% match (100% immediate vesting)
Company
SUNAYU
Sunayu provide Advance DevOps Integration Solutions, Big Data Analytics, Cyber Security Solutions.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Justin McMillion
CTO
Ryan Yu
Chief Operating Officer / Founding Member
Company data provided by crunchbase