City of Loveland · 15 hours ago
Network & Systems Analyst - Public Safety
Loveland, CO
Full-time
Onsite
Entry Level
$31.23/hr - $43.72/hr
2+ years expThe City of Loveland is seeking a Network & Systems Analyst to provide advanced technical support for end-user devices and Public Safety applications. This role involves overseeing the acquisition, implementation, maintenance, and support of technology operations, ensuring reliable and efficient services for the community.
Government
No H1B
U.S. Citizen Only
Responsibilities
Triage, troubleshoot, and resolve hardware and software issues on desktops, laptops, tablets, peripherals, and mobile devices, document actions and resolutions in the ticketing system
Install, configure, image, and deploy endpoints; help manage asset inventory, lifecycle, and surplus processes of equipment
Provide user education and knowledge-base articles for common tools and tasks; deliver courteous, timely support and status updates
Administer common services at a basic level under guidance (e.g., user and group changes in Active Directory, light server administration, Office 365, printer queues, VPN, MFA resets)
Perform routine health checks and escalate anomalies to Network/Systems or Applications teams as appropriate
Execute approved scripts or tools (e.g., PowerShell, endpoint management) for routine tasks and PC/Tablet deployments
Troubleshoot connectivity issues (TCP/IP fundamentals, Wi‑Fi clients); escalate switch/firewall changes to Network & Systems Administrators. Follow-up on their resolutions to gather knowledge
Follow security procedures for patching, antivirus, encryption, cybersecurity and incident reporting
Support standard productivity suites (Windows OS, Office 365, web browsers) and line‑of‑business applications as assigned
Assist Network & Systems Administrators and Systems Analysts with testing, training, and rollout of application changes and upgrades
Collaborate closely with emergency communications staff and lead the creation, configuration, and maintenance of their Computer Aided Dispatch–related applications, response plans, user/vehicle management, and mobile CAD configurations
Coordinate with vendors for break/fix tickets, warranty claims, and scheduling of updates
Use IT ticketing software to log, categorize, prioritize, and resolve incidents and service requests; maintain accurate records of configurations and resolutions
Create and maintain IT and user‑facing guides; contribute to the knowledge base
Participate in projects and process improvements (e.g., device refresh, software rollouts, software configuration changes)
Support planned maintenance windows on an as‑needed basis; may participate in IT-related maintenance weekend duties
Potential after-hours on call duties in Admin rotation
Travel to organization sites to resolve issues when required
Qualification
Required
2 Year/associate's degree in information systems or closely related field
Two years' experience supporting PC hardware/software in a networked environment, including ticketing workflows
CompTIA A+, CompTIA Network+ certifications required within 6 months of employment
Must possess a valid driver's license
Strong customer service, communication, and problem‑solving skills; ability to work calmly under pressure
Proficiency with current Windows desktop operating systems and common productivity applications; familiarity with endpoint imaging and device management concepts
Working knowledge of basic networking (TCP/IP, DNS/DHCP, Wi‑Fi) and troubleshooting methodology
Foundational understanding of identity and access management (Active Directory/Office 365)
Ability to create clear documentation, maintain accurate records, and deliver individual end‑user training
Exposure to scripting/automation (e.g., PowerShell) and basic SQL concepts is a plus
PCs, laptops, tablets, mobile devices, printers/scanners, basic hand tools, diagnostic tools; standard office equipment
Preferred
Three years' experience supporting PC hardware/software in a networked environment, including ticketing workflows
Advance Microsoft certifications
Benefits
Two (2) Medical plans, Dental, Vision (for self/ spouse/ children)
A Dedicated, exclusive Employee Health and Wellness Center
Discounted Chilson Center passes
Paid vacation, holidays, floating holidays, and medical leave
Flexible spending including Dependent Care
Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage
Retirement 401a, 457, Roth (pre-& post tax) and company match
A Comprehensive Employee Assistance Program
Voluntary 529 College Invest program
Tuition Reimbursement
Employee Referral Program
Personal and Professional Development opportunities
Employee Recognition Program
Exceptional work-life balance
Market based pay & regular performance reviews
Local Government employment is eligible for Public Loan Forgiveness Program
Company
City of Loveland
City of Loveland is a government administration project.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Waldes
Chief Financial Officer
Molly Elder
Deputy Chief Financial Officer
Recent News
2025-11-12
2025-11-04
2025-05-05
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