NEOGOV · 9 hours ago
Customer Service Clerk I (A) - Express & Licensing Office
City of Wichita - City Hall, KS
Full-time
Onsite
Entry Level
$18.20/hr - $25.72/hr
2+ years expThe City of Wichita is seeking a Customer Service Clerk I to provide specialized customer service in the Treasury Department. The role involves engaging with the public, processing various payments and licenses, and maintaining accurate records.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Accepts and processes business, dog, and garage sale licenses
Accepts and processes utility payments, Housing payments, bus passes and other department payments
Accepts service inquiries and related information from customers by telephone or personal contact
Accepts money from the public and issues change and receipts
May audit customer records
May prepare deposits
May keep records related to money received and disbursed
May open mail and process applications along with payments
May reconcile daily receipts
May notify customers to renew license
May write letters of license denial
Creates and distributes invoices for services
Scans documents for record retention
May maintain customer transaction records
These examples are not intended to be all-inclusive. Other related duties may be assigned as needed
Qualification
Required
Knowledge of and ability to work with the four functions of mathematics
Some knowledge of basic record-keeping methods
Ability to use a computer to access, interpret, and record information
Ability to accept and respond to a steady volume of requests for information and/or service, both in person and over the telephone
Ability to learn City of Wichita City Codes pertaining to City Licenses
Ability to access records in file cabinets, books
Ability to understand and interpret instructions in written, oral, diagram or schedule form
Ability to carry out detailed but uninvolved written or oral instructions
Ability to lift, carry and re-stack up to 30-pound loads of records, generally contained in shelves, boxes or drawers, for up to 10 feet
Ability to access manual files from ground level to overhead reaches, possibly requiring the use of a stool or ladder
Ability to repeatedly bend, stoop, turn, twist, or kneel in order to file or retrieve multiple records
May require ability to use a calculator with speed and accuracy
May require ability to count money and make change
Ability to develop and maintain effective working relationships with associates, employees of other departments, representatives of outside agencies, and the public
Ability to communicate clearly and effectively, both orally and in writing
May require ability to acquire and maintain a valid Kansas driver's license
An employee shall not pose a direct threat to the health or safety of other individuals in the workplace
High school Diploma
Two years of experience in public-facing roles that involve significant customer interaction and maintaining accurate records
Two years of experience in handling cash transactions, including balancing and reconciling cash drawers
High proficiency in both spoken and written English
Must have a valid Kansas driver's license
Must be legally authorized to work in the United States without need of a sponsorship
Attainment of passing score on pre-employment test: Basic Office Skills, Customer Service Mindset Survey, Data Entry 10 Key with Decimals (Onscreen), Reading Comprehension, Cash Handling
Preferred
1 year experience in a municipal or government setting
Benefits
VACATION - Most employees with less than five years employment earn 10 days of vacation per year. After five years, accrual rates increase at varying rates to varying maximums, depending on work schedule and/or union representation. Employees can accumulate and carry forward up to 240 hours each year.
HOLIDAYS - There are eleven paid holidays. Employees also receive one Personal Holiday that is granted after the first six months of employment.
SICK LEAVE - Sick leave accrual begins at one-half day per month. After five years, sick leave accruals are one work day per month. Employees can accumulate and carry forward all unused sick leave each year. Employees who use 24 hours (3 days) or less of sick leave in a calendar year earn a "Well Day." An additional "Well Day" can be earned following a year of perfect attendance.
HEALTH INSURANCE – UMR / United Healthcare provides two levels of medical and prescription drug plans. Both medical plan are PPOs and do not require selecting a physician or referrals for specialty care. Both medical plans include Teladoc virtual care (primary care/mental health benefits at no charge), Dario healthy living programs, and VSP Vision benefits. Pre-tax premium deductions are offered. The City contributes 80% of the premium cost towards medical, prescription drug and vision insurance.
DENTAL INSURANCE - Two Delta Dental plans are offered – Preferred and Traditional. The Delta Preferred plan requires using a dentist from a smaller network for a lower premium. The Delta Traditional plan allows use of any dentist, although benefits are higher using a dentist from the large Delta network. Benefits under both plans are the same (with the exception of some Orthodontic benefits) Pre-tax premium deductions are offered.
LIFE INSURANCE – Low-cost voluntary term life insurance is available. Employees pay one-third of the cost. The amount of Basic Life coverage is two times annual pay up to a determined maximum amount. Dependent coverage is available at $20,000 spouse / $10,000 child(ren) for an additional $0.14 per pay period. Accidental death and dismemberment coverage is included. The plan is through MetLife.
SUPPLEMENTAL LIFE – Additional voluntary employee-paid term life insurance is available from MetLife at low group rates. Participation in Basic Life is required. The Life Insurance plans are portable.
LONG-TERM DISABILITY INSURANCE– The voluntary employee-paid group disability plan from MetLife provides 60% of pre-disability income for injury or health related disabilities. Premiums are determined by income and age.
VOLUNTARY ACCIDENTAL DEATH & DISMEMBERMENT – Voluntary employee-paid AD&D from MetLife offers coverage for accidental death and dismemberment.
RETIREMENT - The City offers two retirement plans - Wichita Employees (WER) Plan 3, and Commissioned Police & Fire Plan C-79. The WER plan is a defined contribution plan; Police & Fire is a defined benefit plan. Both are contributory - employees and the City share the cost.
FLEXIBLE SPENDING ACCOUNTS – Employees may elect to make FSA pre-tax deductions for dependent care and/or unreimbursed medical expenses, reducing the cost of these expenses by eliminating taxes on the amount deducted.
LONG-TERM CARE INSURANCE – This plan from UNUM offers facility and home care benefits for employees, spouses, and some other family members. Several options for benefit amount and duration, and specific plan features, are available.
MORE BENEFITS & SERVICES - Deferred Compensation Investment Program, Employee Discounts and Wichita Employee Association (WEA), Bereavement Pay, Employee Emergency Assistance Fund, Voluntary Shared Leave Program, Training Programs, Longevity Pay, Credit Union, Employee Assistance Program (EAP), Injury Leave (on-job injury), Community Volunteer Events.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
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