iHerb · 8 hours ago
Payments Analyst
United States of America - Pasadena, California
Full-time
Onsite
Senior Level
$80K/yr - $90K/yr
5+ years expiHerb is on a mission to make health and wellness accessible to all. The Payments Analyst is responsible for providing advanced analytical and strategic support for payment processor operations, generating reports on key metrics, and optimizing payment processing implementations.
BeautyDelivery ServiceE-CommerceFood and BeverageHealth CareRetailSoftwareWellness
Responsibilities
Lead the strategic analysis and deep-dive of transaction data to identify, recommend, and drive initiatives to continuously improve payment acceptance, authorization rates, and customer experience
Conduct market research and trend analyses on global payments data to develop data-driven strategies and recommendations for optimal payment methods and processes that align with iHerb’s global footprint
Prepare and maintain executive-level payments reports and dashboards for senior management, translating payment performance data into clear, high-impact strategic insights
Lead the resolution of complex payment discrepancies and issues, acting as the first point of escalation and collaborating with internal teams and external payment partners to implement permanent systematic fixes
Proactively identify, manage, and analyze key performance indicators (KPIs) to optimize the performance of existing payment methods, ensuring efficient routing, high acceptance rate, and cost-effectiveness
Lead the analysis and execution phases of new payment method implementations and guide junior analysts and cross-functional stakeholders through these processes
Qualification
Required
Foundational understanding of end-to-end payments processing
Proficiency in data manipulation and analysis
Strong organizational and communication skills
High degree of accuracy and attention to detail
Interpersonal skills
Ability to handle multiple priorities and effectively meet deadlines in fast paced environment
Requires a minimum of 5 (five) to 7 (seven) years of experience in payment operations, treasury, or financial analysis, demonstrating advanced subject-matter expertise
Preferred
Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms)
Bachelor's degree in business, finance, or a related field
Experience with data visualization tools (e.g., Tableau)
Benefits
Medical, dental, vision, and basic life insurance programs
401(k) plan
Time Off
Paid Sick Leave
Paid holidays
Company
iHerb
iHerb is on a mission to make health and wellness accessible to all.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
BT Bitarafan
CTO
Zach Thomann
Chief Operating Officer
Recent News
2026-01-11
2026-01-11
Company data provided by crunchbase