Elixir Medical Corporation · 4 hours ago
Junior Customer Service Representative
Milpitas, CA
Full-time
Onsite
Entry Level
$71K/yr - $80K/yr
1+ years expElixir Medical Corporation is seeking a Junior Customer Service Representative to support the day-to-day customer order process and provide frontline service to internal teams and external customers. The role involves processing customer orders, monitoring order status, and collaborating with cross-functional partners to resolve issues while maintaining compliance with company policies and quality standards.
Health CareMedical DevicePharmaceutical
Responsibilities
Process customer orders accurately and on time, ensuring alignment across Sales, Marketing, Operations, and Finance
Monitor and track order status, escalating discrepancies or delays to senior team members as needed
Assist with the customer approval process, including gathering required documentation and supporting Quality with customer list maintenance
Collaborate with cross-functional partners to resolve basic order issues, shipment questions, or product availability concerns
Assist with sales order inventory checks, communicating risks or shortages to the Customer Service team
Perform basic sales operations tasks, such as updating reports, preparing order summaries, and supporting routine data requests
Support the management of CRM and ERP data entry, ensuring accuracy of customer information, order notes, and status updates
Follow all company policies, procedures, and work instructions with a strong focus on quality and compliance
Maintain familiarity with ISO/MDD requirements, Quality System Regulations, and internal DOPs
Participate in team meetings, training activities, and continuous improvement efforts
Provide general support to senior Customer Service team members and contribute to a positive team environment
Qualification
Required
Minimum 1–2 years of experience in customer service or order management. (Internship or related experience acceptable.)
Ability to work cooperatively across teams and communicate clearly with internal and external partners
Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment
Basic proficiency with Microsoft Office, particularly Excel, Word, and Outlook
Bachelor degree in Business or related field, or equivalent relevant experience
Preferred
Experience in medical device or healthcare preferred, but not required
Experience with ERP or CRM system platform knowledge is a plus (QAD, Acumatica, and Salesforce preferred but not required)
Company
Elixir Medical Corporation
Elixir Medical is a medical device company committed to transforming care for patients with heart and vascular disease through innovation.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$5.3MKey Investors
Invus
2005-03-18Series A· $5.3M
Leadership Team
Alex Nepogodiev
Executive Vice President, Strategy and Marketing
Recent News
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