Reltio · 9 hours ago
Manager, Customer Architect
Redwood City, CA
Full-time
Onsite
Senior Level
$145K/yr - $240K/yr
5+ years expReltio is a company that believes data should fuel business success, offering AI-powered data unification and management capabilities. The Manager, Customer Architect role focuses on fostering strong customer relationships, maximizing customer experience, and ensuring customers achieve maximum value from Reltio's solutions.
Agentic AIAnalyticsData GovernanceData IntegrationData ManagementPaaSSaaSSoftware
Responsibilities
Lead and mentor a team of customer architects, fostering a collaborative and high-performing environment
Set clear performance goals, provide regular feedback, and conduct performance reviews
Develop and implement training programs to enhance the team's technical and customer engagement and advocacy skills
Develop and implement a market-leading enterprise concierge account strategy aligned with the company's goals of scalability and efficiency
Define and track KPIs to measure team and account performance, ensuring alignment with company goals
Identify and implement process improvements to enhance efficiency and effectiveness
Own and manage strategic customer accounts, driving $6 million in annual contract value (ACV) in the capacity of a customer architect
Drive standardization of concierge services and existing operations
Present technical knowledge of architectural designs, including integration approaches
Deliver workshops and advisory services to enhance customer technical understanding, promoting optimal product usage and alignment with Reltio's best practices
Hands-on experience working technically with customer engineering (Support), Advanced customer engineering, and cross-functional teams
Manage customer portfolio of tickets, resolutions, and product enhancement requests
Own dedicated escalation paths with customers, coordinating resources and driving timely resolution of tickets to exceed customer expectations. Act as a single point of contact for customer engineering issues
Stay at the forefront of industry trends and challenges and offer Reltio's customers informed and proactive guidance
Participate in customer engagement initiatives, including executive business reviews and CSAT/NPS surveys to cultivate strong partnerships
Develop advocacy paths for customer needs, translating them into documentation and product enhancement requests
Deliver the highest quality customer/partner experience and engage in highly technical discussions
Ability to travel to customer sites upon request
Other duties and responsibilities as assigned
Qualification
Required
Bachelor's degree in computer science engineering or similar field of study
5+ years experience working with Reltio or similar data management platforms in a customer facing capacity
3+ years of experience with Public Clouds AWS/GCP/Azure and their services
3+ years of experience with REST APIs and integration tools
3+ years of experience with on-premise or cloud MDM solutions
Minimum of one year leading other individuals or project teams
Strong business acumen and experience managing customer accounts with significant ACV
Excellent communication, problem-solving, risk management, and project management skills
Experience in observability and monitoring tools such as LogDNA, CloudWatch, etc
Experience interfacing directly with Product Management and engineering teams to escalate and seek resolution on product issues as well as provide customer requirements for future product releases
Excellent reporting/analytical skills - experienced in developing dashboards with reporting technologies and influencing customers/partners by sharing action-oriented insights
Experience supporting both Enterprise-focused applications, preferably with a focus on data management, analytics, and big data platforms and technologies
Accountability - acceptance of responsibility and willingness to commit to and deliver measurable work and results
Preferred
Prior experience working with data products within enterprise space
Prior experience working with Salesforce, Snowflake, GoogleBigQuery, etc
Company
Reltio
Reltio powers real-time data intelligence and AI transformation with enterprise-grade security and governance.
201-500 employees
H1B Sponsorship
Reltio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (9)
2023 (13)
2022 (10)
2021 (11)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$237MKey Investors
Brighton Park CapitalNew Enterprise Associates
2021-11-04Series E· $120M
2018-05-24Series D· $45M
2017-04-18Series C· $40M
Leadership Team
Manish Sood
Chief Executive Officer, Founder & Chairman
James Redfern
Chief Financial Officer
Recent News
2026-01-16
Business Insider
2025-12-15
Company data provided by crunchbase