WHOOP · 5 hours ago
Business Analyst I (Membership Services)
Boston, MA
Full-time
Onsite
Entry Level
$85K/yr - $110K/yr
1+ years expWHOOP is on a mission to unlock human performance by providing deeper insights into members' bodies and daily lives. The Business Analyst I will deliver high-quality analysis and insights to support WHOOP’s Membership Services organization, focusing on improving the member experience through data-driven strategies.
Consumer ElectronicsFitnessSportsWearablesWellness
Responsibilities
Build and maintain KPI reporting for Membership Services to track performance, trends, and initiative impact
Analyze key metrics—including contact drivers, resolution times, repeat contacts, CSAT, and escalations—to identify insights and opportunities to improve the member experience
Partner closely with the Member Services team to support data-driven decision-making, helping answer operational and experience-related questions and translating insights into actionable recommendations
Support analysis of support workflows, tooling, and processes to identify inefficiencies, capacity needs, or areas where automation and process improvements could enhance member outcomes
Assist in identifying root causes of high-volume member issues by combining qualitative feedback with quantitative data, helping inform upstream product, policy, or process changes
Partner with Analytics Engineering to leverage trusted data models and ensure data quality, while contributing to clear documentation, metric definitions, and self-service resources that enable partners to use data confidently
Qualification
Required
1-2 years of experience as a Business Analyst or in a similar role, with bonus points for experience with customer success
Bachelor's degree in Statistics, Business, Economics, Data Science, or a related field
Strong analytical curiosity with the ability to break down problems using data
Working knowledge of SQL (or strong interest in developing SQL proficiency)
Familiarity with data visualization tools such as Looker, Tableau, Sigma, or similar
Clear communication skills and attention to detail
Collaborative mindset with a willingness to learn, iterate, and receive feedback
Benefits
Benefits
A generous equity package
Company
WHOOP
WHOOP is a fitness tech company that offers wearables that track sleep, recovery, and performance.
501-1000 employees
H1B Sponsorship
WHOOP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (18)
2023 (15)
2022 (5)
2021 (17)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$404.75MKey Investors
SoftBank Vision FundIVPFoundry Group
2026-01-15Undisclosed
2021-08-30Series F· $200M
2020-10-28Series E· $100M
Leadership Team
Will Ahmed
Founder & CEO
Aurelian Nicolae
Co-Founder & Chief Hardware Engineer
Recent News
2026-01-21
2026-01-20
Company data provided by crunchbase