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Superior Ambulance Service · 7 hours ago

Help Desk Analyst

Elmhurst, IL

Full-time

Onsite

Entry Level

$19/hr - $21/hr

3+ years exp

Superior Ambulance Service is dedicated to upholding high values and an impeccable reputation within the medical community. The Help Desk Analyst will provide high-quality end user support, collaborate across organizational units, and assist in the integration of new business technologies.

Emergency MedicineHealth CareService Industry

Responsibilities

Provides a high quality of Help Desk (end user) support and care, in a timely, friendly, and courteous manner, to all employees at all business provided and/or approved work locations

Is a regular participant in the IT On-Call Procedure, providing after-hours assistance on as need basis – both as the designated on-call resource (OCR) and as an available resource to IT OCR

Participates in and seamlessly supports critical business activities to include but not limited to The Chicago Marathon; on-premises guest events; training activities; meetings; presentations, etc

Configures, provisions, and maintains all business provided applications, hardware, and online solutions

Provides consultation and support for all authorized applications and online services

Triages, identifies, and resolves issues impacting the use of business provided software and hardware solutions

Responsible for the preparation and seamless integration of new business technologies into existing suite of services

Provides training to end user staff and peers on as needed basis for all business provided resources, hardware, applications, and services

Is available to receive after-hours emergency support requests and calls, as directed to them

Manages and adjusts their schedule to align with maintenance activities relating to assigned work and projects

Plans and coordinates visits to regional corporate offices, remote stations, and other approved facilities to assist with IT product related issues

Assists as in the coordination and execution of approved IT maintenance activities

Maintains (KACE) service tickets, related documentation, and service tools

Provides expert assistance to peer/core teams

Maintains and updates industry related skills; participates in career development planOther duties as identified and assigned

Qualification

Help Desk SupportInformation TechnologyCustomer ServiceCommunicationProfessionalismEthicsQualityEfficiencyTeamwork

Required

College degree with background in Information Technology or three years of IT Help Desk experience preferred

Professionalism: Is always respectful, grounded, always displaying a courteous, polite, approachable professional attitude with customers, vendors, and teammates alike

Customer Service: Understands our customers' needs and delivers for them

Teamwork: Fosters teamwork and is a great member of the team, does not offend internal or external customer base

Communication: Fosters an approachable style with a calm, engaging communication

Ethics: Exhibits unquestionable integrity

Good Decisions: Makes sound, smart decisions and welcomes input from others

Quality: Produces a high-quality work product

Efficiency: Executes with a sense of urgency and timeliness while maintaining accuracy