Live! Casino & Hotel Philadelphia · 21 hours ago
VIP Host - Philadelphia
Philadelphia, PA
Full-time
Onsite
New Grad, Entry LevelLive! Casino & Hotel Philadelphia is seeking a VIP Host to provide exceptional customer service to VIP players and guests in high limit rooms. The role involves building relationships with guests, managing complimentary requests, and ensuring a positive gaming experience.
Gambling & Casinos
Responsibilities
Interact and build relationships with guests, concentrating in the higher denomination zones
Explain the benefits of the Live! Reward Club and encourage enrollment
Grows actual revenues annually, consistent with property plan, and cross property goals
Respond to guest’s special complimentary requests and adjust based on sound, profitable decisions using the company’s complimentary policies
Continuously develop and sustain personalized relationships with guests, with increased awareness of such guests’ complimentary use and standing based on company policies
Executing the proper complimentary decisions for all guests for the use of off-site sporting suites and event tickets based on companies’ policies. Along with keeping an overall consistent complimentary issuance with the company’s guidelines
Handle and respond to guest complaints to ensure a positive outcome
Assist with the planning and execution of assigned parties, promotions, special events and tournaments
Consistently develop qualified guests to move their play to higher denomination zones and monitor guest activity through use of on-line systems
Ensure full compliance with departmental Internal Controls, policies, procedures and regulations
Ability to extend complimentaries in accordance with the property comp matrix
Qualification
Required
Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Agency for the position
Ability to demonstrate a professional, mature, positive and confident demeanor in dealing with guests and accomplishing daily tasks
Knowledge of gaming regulations
Ability to recognize problem gaming signs and deal with them appropriately
Broad variety of tasks and deadlines requires a flexible and irregular work schedule, including weekends, evenings and holiday
A high school diploma, GED or equivalent work experience in customer service, marketing, hospitality management and/or gaming
Benefits
Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Retirement Savings with Company Match
Generous Bonus Structure
Annual Merit/Goal Based Pay Increases
Leadership Skills Development & Mentorship Programs
Tuition Reimbursement
Free parking
Free food and discounted meals
Exclusive Discounts on Travel, Services, Goods and Entertainment
Company
Live! Casino & Hotel Philadelphia
About Live! Casino & Hotel Philadelphia Voted Best Overall Gaming Resort in Pennsylvania by Casino Player Magazine, Live! Casino & Hotel Philadelphia has transformed the South Philadelphia Stadium District into a nationally unrivaled one-stop destination to enjoy the fast-paced action of four major professional sports teams, memorable entertainment, premier dining, well-appointed hotel accommodations and world-class gaming.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kyara Broady
Human Resources Business Partner Coordinator
Malcolm Newton, MBA
Senior Human Resources Business Partner
Company data provided by crunchbase