Lakeside · 1 week ago
Hotel Guest Service Agent
43440, OH, US
Full-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrLakeside Chautauqua is a family destination that has been nurturing the mind, body, and spirit for over 150 years. They are seeking a Hotel Guest Service Agent responsible for welcoming guests, managing check-in/out procedures, addressing inquiries, and ensuring a positive overall experience for guests.
ManufacturingMarketingPharmaceutical
Responsibilities
Welcome guests upon their arrival and provide initial information about the hotel and Lakeside Chautauqua. In addition, processing guest reservations, verifying identification, collecting payment, assigning rooms, and handling key distribution
Utilizing the Property Management Software (Cloudbeds) to access guest information, update reservations, and manage room availability
Taking phone and online reservations, updating guest information, and confirming details
Responding to questions about hotel amenities, local attractions and events, directions and other guest needs, in person and over the phone
Addressing issues promptly and professionally, finding solutions to resolve complaints, and escalating concerns to management when necessary
Ensure that the hotel premises, including common areas, facilities, and guest rooms, are clean, well-maintained, and comfortable
Coordinating and communicating with other Guest Service Agents, Housekeeping Attendants, Maintenance, and all other Lakeside Chautauqua staff in a positive and professional manner
Qualification
Required
High School diploma or equivalent is required
Strong verbal and written communication skills, including active listening, clarity of speech, empathetic communication, and the ability to convey information clearly and concisely to effectively interact with guests and address their needs
Fluency in the English language is essential
Ability to perform basic math operations, calculate percentages, work with fractions and ratios, handle cash payments, understand basic financial transactions and use point-of-sale systems
Ability to analyze situations quickly, think critically, and find solutions to unexpected guest issues or complaints by drawing on relevant information and applying logic to make informed decisions
Prolonged standing and walking, frequent reaching with hands and arms, occasional bending or stooping, the ability to lift and carry light objects (up to 25 pounds), clear vision to read information on screens and guest documents, good hearing to understand guest inquiries
Availability and willingness to work weekends and holidays is required
Preferred
Experience in a hotel or related field is preferred but not required
Company
Lakeside
Lakeside manufactures and markets anti-infective medications.
Founded in 1950
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase