State Farm Agent · 18 hours ago
Customer Service Representative - State Farm Agent Team Member
Lafayette Hill, PA
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $65K/yrState Farm Agent is seeking a service-oriented Customer Service Representative who takes pride in helping people and delivering a high-quality customer experience. This role involves supporting existing customers, resolving inquiries, and identifying opportunities for in-book sales while maintaining a focus on exceptional service.
Auto InsuranceFinanceFinancial ServicesHealth InsuranceInsuranceLife Insurance
Responsibilities
Answer customer inquiries and provide clear, accurate policy information
Assist customers with policy changes, updates, endorsements, and billing questions
Support customers through the claims process and follow up as needed
Maintain accurate and detailed records of all customer interactions
Anticipate customer needs and identify in-book sales opportunities during service conversations
Recommend additional coverage using a needs-based, customer-focused approach
Coordinate with agency team members to deliver a seamless customer experience
Qualification
Required
Property & Casualty license must be obtained prior to Day 1 start in the office
Life & Health license must be obtained within 45 days of starting
Strong customer service and relationship-building skills
Ability to listen first, guide confidently, and pivot to sales when appropriate
Excellent communication and interpersonal skills
Detail-oriented with the ability to multitask in a fast-paced environment
Ability to meet licensing requirements outlined above
Preferred
Prior customer service experience preferred
Comfort balancing service excellence with sales accountability
Benefits
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Full support through the licensing process
Ongoing training and professional development
Supportive, service-driven team culture
Growth opportunities within a multi-location, expanding agency
Company
State Farm Agent
At State Farm®, our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
Founded in 1922
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Fawad Ahmad
SVP - Digital & Customer Experience and Chief Digital Officer
Recent News
The Journal Record
2026-01-23
2026-01-17
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