ModMed · 14 hours ago
Training Consultant - Practice Management
United States
Full-time
Remote
Entry, Mid Level
2+ years expModMed is a healthcare IT company focused on modernizing the healthcare experience. The Training Consultant - Practice Management is responsible for delivering training to medical practices, improving training materials, and supporting the achievement of business goals through effective learning delivery.
Artificial Intelligence (AI)Electronic Health Record (EHR)Health CareSoftware
Responsibilities
Demonstrates full competency of ModMed’s specialty-specific EHR, ASC, Practice Management System and/or Financials
Demonstrates full competency of and the ability to support and train add-on/ancillary features
Delivers virtual and in-person training to physicians, clinicians, and office staff while understanding the needs of each role
Demonstrates competency with internal system tools
Escalates issues and risks when needed
Completes documentation to support the organizations’ business needs
Makes ongoing recommendations for process improvements
Assists with open support cases when needed
Travels to deliver onsite training, including workshops and go-live support
Troubleshoots technical issues
Collaborates with the Knowledge Services team to develop training material and user guides
Develops and delivers content for user conferences and end-user training events
Maintains competency with product enhancements through internal training sessions
Demonstrates commitment to departmental and corporate goals
Qualification
Required
2+ years of experience in software training, implementation, and/or relevant medical practice experience
Medical practice management experience (Claims Specialist, Accounts Receivable Specialist, Biller)
Demonstrated problem-solving skills and effective decision-making abilities
Possesses excellent written and verbal communication skills
Empathetic communicator with a consultative approach - to see things from another person's point of view
Ability to work independently as well as part of the training team
Positive and personable attitude with a customer service focus
Professional, patient, and balanced approach to handling difficult customer situations
Able to establish and maintain effective communication and relationships with customers and teammates
Takes initiative in goal fulfillment and deadlines
Excellent time management and organizational skills
Basic knowledge of Apple products, including Mac, iPad, and iPhone
Ability to easily learn new software
Ability to provide some off-hours training and support, including occasional weekends
Ability to travel 75-90% including occasional weekends
Benefits
Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep
Generous Paid Time Off and Paid Parental Leave programs
Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters
Company
ModMed
Specialty-specific healthcare SaaS solutions including AI-Powered EHRs, Practice Management, Analytics, RCM, Patient Engagement, Payments
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$485.93MKey Investors
Warburg PincusIBMSummit Partners
2025-04-30Private Equity· $100M
2025-03-03Acquired
2022-02-22Series Unknown· $53.37M
Leadership Team
Daniel Cane
Chief Executive Officer
Joe Harpaz
Co-Chief Executive Officer
Recent News
2026-01-16
Crunchbase News
2025-12-31
Company data provided by crunchbase