Aqueduct Technologies, Inc. · 13 hours ago
NOC Infrastructure Engineer, Data Center
Hybrid, Canton MA
Full-time
Hybrid
Senior Level, Lead/Staff
5+ years expAqueduct Technologies is seeking a Staff-level NOC Infrastructure Engineer to serve as a technical leader within the Network Operations Center team, specializing in data center infrastructure and hybrid cloud environments. The role involves owning complex incident resolution and conducting technical investigations across various systems, with a focus on resilience and operational excellence.
Information ServicesInformation TechnologySoftwareTelecommunications
Responsibilities
Support and troubleshoot customer data center environments including:
Physical servers, firmware/driver baselines, hardware health, and break/fix triage
Virtualization platforms (e.g., VMware vSphere/ESXi and/or Hyper-V) including cluster health, resource contention, HA/DRS behavior, datastore and VM performance issues
Storage systems (SAN/NAS/Storage arrays) including capacity, performance, multipathing, snapshots, and connectivity considerations
Execute and improve operational practices
Patch management coordination (host/guest) with clear risk controls and validation steps
Capacity and performance monitoring; identify bottlenecks and single points of failure
Standardize configurations and baselines to reduce incidents
Administer and support Veeam and Rubrik environments, including:
Job health, repository/cluster capacity, retention policies, and alerting
Restore operations (file, application, VM, and full environment recovery) under time pressure
Recovery testing, validation, and documentation (runbooks, RTO/RPO alignment)
Improve recoverability posture (immutability where applicable, ransomware recovery workflows, least-privilege access)
Proactively identify backup gaps and propose improvements to reduce exposure and improve recovery outcomes
Administer and troubleshoot Azure core infrastructure services:
Networking/connectivity (VNets, routing, firewalling patterns), compute, storage, and governance (policy, tagging/standards)
Monitoring and alerting via Azure Monitor / Log Analytics (or equivalent) with actionable signal quality
Manage and troubleshoot Microsoft Entra ID (Azure AD)
Identity lifecycle basics, access administration, RBAC, privileged access patterns (e.g., PIM)
Conditional Access design/troubleshooting and secure authentication policies (MFA, identity protection concepts)
Support hybrid identity dependencies as relevant (e.g., AD integration, directory sync/identity flows) without turning the role into 'pure Microsoft admin.'
Lead escalated ticket troubleshooting using Aqueduct processes and best practices
Maintain exceptional notes, clear reasoning, and step-by-step detail in all work
Review customer environments proactively to identify risks, misconfigurations, or single points of failure
Keep documentation updated, accurate, and thorough for all identity, access, and cloud services
Identify recurring issues and propose improvements that reduce future incidents (automation, standards, documentation, monitoring)
Fully participate in and comply with Aqueduct’s Change Control processes
Plan and execute infrastructure-impacting changes carefully, following risk-mitigation and rollback best practices
Maintain and pursue deep technical specialization across Azure, Entra, Veeam, and Rubrik
Engage in cross-training to expand into additional NOC practice areas
Act as a mentor and knowledge resource to junior NOC engineers
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
5+ years of experience of progressive experience supporting data center infrastructure
Demonstrated experience owning complex incidents independently (including after-hours/high-impact events)
Strong troubleshooting ability across virtualization, storage, and server infrastructure
Hands-on experience with backup/restore operations in Veeam and/or Rubrik
Working knowledge of Azure operations and Entra ID administration in support of hybrid environments
Strong change hygiene: risk assessment, rollback planning, and clean validation practices
Clear, disciplined documentation and customer-facing communication
Mentor who guides and uplifts junior and mid-level engineers
Preferred
Experience in an MSP or multi-tenant environment
Company
Aqueduct Technologies, Inc.
Aqueduct Technologies is an information technology company providing enterprise networking services.
51-200 employees
H1B Sponsorship
Aqueduct Technologies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Growth StageLeadership Team
Manak Ahluwalia
President and CEO
Recent News
2024-04-06
2024-02-16
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