IntouchCX · 8 hours ago
Vice President, Sales (Back Office Processing)
Altamonte Springs, FL
Full-time
Onsite
Director/Executive
7+ years expIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. They are seeking an innovative and results-oriented leader for the Vice President of Sales (Back Office Processing) position, responsible for driving new business and showcasing the value of their platform. The role involves building a sales pipeline, engaging trial users, and collaborating with internal teams to enhance customer experience and onboarding workflows.
Outsourcing/Offshoring
Responsibilities
Build and maintain a robust sales pipeline, including targeted outbound efforts to ideal customer profiles
Proactively engage trial users with clear value realization plans to convert them into paying customers
Have strong domain expertise and existing relationships for clients within industries which have strong back office use cases such as:
Financial Services - KYC, AML, Verifications, Lending, Disputes, Accounts Payable
Transport & Logistics - POD Capture, Bill of Lading, Damage Claims, Carrier & Driver Payout Processing
Utilities & Energy - Bill Ingestion/Validation, Claims, FNOL, Invoice Processing
Healthcare - Claims Processing, Onboarding & Verifications, EOB’s, Payment Processing
Accurately record notes, stages, and sales forecasts within the CRM system
Deeply understand customer document workflows across different operational environments
Accelerate platform deployment by providing expert technical guidance on implementation
Configure onboarding workflows, fields, and integrations to ensure customers achieve adoption milestones on schedule
Work collaboratively with internal colleagues and leverage AI/automation tools to identify high-value prospects, develop effective engagement tactics, and finalize commercial agreements
Support the Product team by offering real customer use case feedback and collaborating to enhance onboarding workflows through automation and AI
Demonstrate the ability and willingness to comfortably adopt and utilize AI tools in daily tasks
Qualification
Required
Post-secondary degree or certificate in a related discipline
Minimum 7 years of sales experience, including roles such as Account Executive with closing responsibilities, technical onboarding, or customer success
Proven track record of generating opportunities, acquiring new clients, and converting trials to paid customers
Confident running discovery calls and unscripted live demonstrations, skilled at diagnosing issues and guiding customers to achieve initial value quickly
Comfortable discussing software workflows, high-level APIs, and guiding complex integrations
Able to identify repeatable patterns and drive continuous improvement in onboarding processes, leveraging AI as appropriate
Daily proficiency with AI tools and strong documentation habits are essential
Demonstrated ability to work collaboratively and effectively within a diverse sales team and with internal stakeholders
Exceptional communication, presentation, and influencing skills across all organizational levels, including executive and C-level
Preferred
Call center, start-up, or scale-up experience is a plus
Familiarity with technical terminology (APIs, CSV, JSON) and basic data handling is preferred
Benefits
Supplemental pay types: Bonus & Commission Pay
Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)
Advanced development trainings
Comprehensive well-being & resiliency approach for upskilling, mentoring, & career progression planning
Amazing career growth opportunities
Company
IntouchCX
We are IntouchCX, where innovation meets industry, where dreamers meet doers, and where scale meets soul.
10001+ employees
Funding
Current Stage
Late StageRecent News
Times of India
2024-05-20
2024-04-06
Company data provided by crunchbase