Abound Health · 1 day ago
Director, Operational Excellence - Remote
United States
Full-time
Remote
Lead/Staff, Director/Executive
$90K/yr - $110K/yr
3+ years expAbound Health is seeking a Director of Operational Excellence to join our Centralized Clinical Operations team. This role involves driving workflow innovation, operational consistency, and large-scale process improvements across the organization.
Health CareNon ProfitSoftware
Responsibilities
Lead the planning, execution, and rollout of workflow and process changes across Intake, DSP Recruiting, DSP Onboarding, and Scheduling
Translate strategic direction into clear operational plans, timelines, milestones, and deliverables
Manage cross-functional operational projects, ensuring strong coordination, communication, and execution
Build and drive change-management plans, training strategies, and communication frameworks to ensure smooth adoption
Leverage Dynamics, PowerBI, and dashboards to track performance, identify trends, and uncover improvement opportunities
Partner with IT, Intake, Recruiting, Onboarding, and Scheduling teams to streamline end-to-end operations and reduce friction
Conduct audits, monitor performance, and ensure operational standards are consistently maintained
Support continuous improvement efforts with a data-driven, proactive mindset
Qualification
Required
Bachelor's degree in Operations, Healthcare Administration, Business, or similar field
3–5 years of experience in operations, process improvement, project management, or change management
Proven ability to implement workflow or system changes in a fast-paced environment
Strong experience with CRM systems (Dynamics 365, Salesforce, etc.)
Ability to balance cross-team collaboration with strong accountability and results focus
Excellent communication, organization, and data-driven decision-making skills
Preferred
Experience in healthcare, I/DD services, or human services (strongly preferred)
Benefits
Competitive health, dental, and wellness benefits beginning on your 60th day of employment
401(k) plan becomes available after 12 months of employment
Company
Abound Health
Abound Health is a healthcare technology software developer dedicated to streamlining a company's entire administrative tasks.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$140M2024-05-03Debt Financing· $140M
Leadership Team
Tim Nguyen
Chief Technology Officer
Tisha Jackson
Chief Operating Officer
Company data provided by crunchbase