Higher Logic · 21 hours ago
Customer Support Specialist
Arlington, VA
Full-time
Onsite
Entry, Mid Level
2+ years expHigher Logic is a leading engagement platform focused on building online communities and communication tools. They are seeking a Customer Support Specialist to provide first-tier application support, troubleshoot customer issues, and convey technical concepts to non-technical users.
AnalyticsCloud ComputingCommunitiesInformation TechnologySoftware
Responsibilities
Delivers first-tier application support
Handles the initial research, troubleshooting and resolution of customer issues
Qualification
Required
Bachelor's Degree or equivalent technical training and professional work experience
2-3 years of recent technical customer service experience
Basic knowledge of standard web technologies, browsers and web applications
Excellent analytical and troubleshooting skills
Possess strong time and priority management skills and is able to meet and manage deadlines
Exceptional verbal and written English communication skills
Preferred
The preferred candidate will also be familiar with contact center ticketing and service systems
Benefits
Comprehensive health benefits package.
401(k) plan with employer match.
Healthcare and dependent-care flexible spending account.
Company short-term and long-term disability insurance.
Company culture that recognizes its employees.
Room for growth and development and management that cares about your professional growth and will help you achieve your goals.
Significant advancement opportunities for outstanding performers.
Company
Higher Logic
Higher Logic is a cloud-based community platforms.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$55MKey Investors
JMI Equity
2016-09-29Private Equity· $55M
Leadership Team
Rob Wenger
Chief Executive Officer
Tricia Benedix
CFO \ COO
Recent News
2025-09-17
Company data provided by crunchbase