BCU · 18 hours ago
Mgr., Branch Experience
Eden Prairie, MN
Full-time
Onsite
Mid, Senior Level
$68K/yr - $102K/yr
5+ years expBCU is a growing organization that empowers people to discover financial freedom. The Mgr., Branch Experience is responsible for business development, operations, and overall results of the service center, focusing on value-driven consultations and member education.
BankingFinancial Services
Responsibilities
Responsible for achieving service center goals and making appropriate action plans to correct deficient areas needing improvement
Responsible for managing relationship with site management team to ensure support and positive credit union positioning. Actively and routinely communicate BCU’s value proposition to site leadership to drive influential relationships and enhance participation
Create and manage the branch business plan, including initiatives to achieve production goals, brand awareness and member education
Responsible for resolving member concerns related to credit union matters
Responsible for branch production, including lending (consumer and mortgage) new member on-boarding, deposit growth, and digital services adoption
Support BCU branch strategy by actively educating members on self-service options
Identify and execute promotional activities to ensure goal achievement, including support of BCU-wide marketing campaigns
Responsible for understanding and monitoring compliance with credit union policies and operational procedures, and associated laws and regulations
Oversee branch security, audit integrity and risk management
Provide direction and coordination for high levels of communication and teamwork with other branches and departments to support the overall goals of the credit union
Successfully complete all required registrations and certifications as needed
Qualification
Required
At least 2 years of management experience in a financial institution or retail sales
Five or more years' experience in a financial institution or retail sales position in a management role will substitute for degree
Strong sales skills, organizational ability and excellent written and verbal communications skills required
Must have an aptitude for digital technology
Must have strong presentation skills
Must be energetic, self-motivated leader with outstanding initiative
Excellent detail orientation, time management, and follow-up skills required for working in a fast-paced environment
Excellent PC skills, and use of Microsoft Office products, i.e., Word, Excel, PowerPoint, etc
Must be results oriented and able to prioritize multiple tasks
Must be a person of high integrity who is always dependable and professional
Preferred
College degree preferred
Benefits
Flexible work arrangements
Casual dress code
Company
BCU
BCU offers banking, checking, savings, investment, credit cards, financial, business and digital banking services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Valentine
President/CEO
Recent News
2025-08-22
2025-04-08
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