IMCS Group · 1 day ago
Onboarding Specialist
United States
Contract
Remote
Mid Level
$38/hr - $40/hr
3+ years expIMCS Group is focused on providing a seamless onboarding experience for merchants transitioning to their Commerce Platform products. The Platform Implementation Manager is responsible for coordinating the onboarding process, troubleshooting issues, and educating merchants on product usage.
Staffing & Recruiting
Hiring Manager
Suraj Jadhav
Responsibilities
Drive merchant onboardings & implementations with clear, concise communication
Deliver strong presentations and handle merchant frustrations with grace and support
Train our merchants on Client`s’s Online Ordering product and functionality
Leverage your tech-savviness and curiosity to troubleshoot merchants’ technical issues
Become a product expert and cross-functional subject matter expert on Online Ordering
Collaborate and support our sales and account management teams with their merchant implementation challenges
Share product and operations feedback with our team on a regular basis to share our team’s trajectory and product offerings
Meet our team's high bar of internal and external service and timeline goals
Highlight opportunities for leadership to improve team workflows and merchant success
Be able to achieve immediate results and adapt to an evolving work environment
Look for ways to improve and want to shape the direction of the company
Qualification
Required
Bachelor's degree or equivalent work experience
3-5 years of work experience in onboarding, implementation, project management and/or account management
Able to complete tasks accurately, effectively, and on time with superb attention to detail
Experience working successfully cross-functionally with individual contributors
Excellent external and internal customer presentation and communication skills
Tech-savvy: you are curious and able to dig into technical issues and troubleshoot merchant issues before escalating them to engineering
Company
IMCS Group
IMCS Group is an IT, Healthcare, and Professional Staffing Company that helps Enterprises optimize the business value of their Staffing investments and enables them to achieve world-class business performance.
201-500 employees
H1B Sponsorship
IMCS Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (16)
2023 (33)
2022 (32)
2021 (47)
2020 (82)
Funding
Current Stage
Growth StageLeadership Team
Satish G Kumar
Founder and CEO
Kathleen Thompson
Diretor Client Partnership
Company data provided by crunchbase