Vanguard · 9 hours ago
Quality Assurance Operations, Senior Associate (Remote)
United States
Full-time
Remote
Entry, Mid Level
2+ years expVanguard is dedicated to the long-term financial wellbeing of its clients and is seeking a Senior Associate for Quality Assurance Operations. This role involves mentoring Quality Assurance Associates, conducting audits, analyzing data for trends, and supporting training initiatives within the Pension Operations team.
FinanceFinancial Services
No H1B
Responsibilities
Keeps abreast of system and service changes and their implications to the audit process. Ensures information is disseminated to the staff and procedures are updated. Serves as the technical and procedural expert for Quality Assurance Associates
Facilitates training for new hires and product initiatives within the Pension Operations team. Adapts training programs by partnering with appropriate contacts
Acts as a mentor and coaching partner and assists with the training of new Quality Assurance Associates on audit processes and best practices. Mentors and coaches crew members effectively and changes training style to accommodate different learning styles
Performs periodic audits of Quality Assurance Associate work based on random sampling or Supervisory request. Reports on trends and issues to assist management on improving business processes and to address development issues with the crew
Analyzes data for trends and identifies root cause issues in data variances. Partners with various team members in gathering measures and metrics to report. Provides feedback and recommends alternative measures and workflows to management team based on data and findings
Develops and maintains regular effective communication through periodic and ad hoc operational reports. Identifies training needs for Quality Assurance Associates as well as Processing Associates based on data analysis, workflow trends, opportunity areas and observations. Provides this information to management and assists with training development and/or delivery as needed
Develops a solid understanding of the processes, issues, and regulations associated with business. Provides improvement recommendations based on best practices, current legislation, and existing workflows. Ensures processing is in accordance with existing plan rules and prepares reports with recommendations for changes when exceptions are identified or when plan rules do not comply with existing regulations or best practices. Supports SAS 70, Internal Audit, and Compliance activities
Occasionally serves as the initial point of contact for clients. May respond to requests for investment, fund and account information. May resolve general account issues
Participates in projects and performs other duties as assigned
Qualification
Required
Undergraduate degree or equivalent combination of training and experience
Minimum two years business experience. Strong knowledge of Institutional processing procedures and processes
Knowledge of systems (DBX II, WIN, TRS, VPAS) used within business
Consistently demonstrates critical thinking and flexibility
Strong oral and written communication skills
Ability to work independently, as well as, in a team environment
Self motivated, eagerness to learn, and a willingness to drive change
Ability to prioritize, attention to detail, and manage work to meet deadlines
Ability to interact effectively with all levels of management
Preferred
Preferred knowledge in Microsoft applications (Excel, Word, Powerpoint, Access)
Company
Vanguard
Check is a client-owned investment company that offers low-cost mutual funds, ETFs, advice, and related services.
Founded in 1975Kelayres, Pennsylvania, USA
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
ic@3401
2017-03-31Non Equity Assistance
Leadership Team
Salim Ramji
Chief Executive Officer
Andrew Maack
Principal, Head of US Equity Index Portfolio Management
Recent News
2026-01-20
2025-09-05
2025-03-15
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